Jim's Plumbing Trouble

"We are so happy with the results! Couldn’t ask for a better situation to come home to. New shower faucets. Leak repaired. Water heater installed. So many things. We are very grateful!"

"We have been using Jim's Plumbing for over 10 years, both for our home and our rentals. He has repaired or replaced garbage disposals, sinks, tubs, showers, and even water and sewer mains for us. Every time, he and his employees have been courteous and professional."

"We hired Jims to instal new lines for our house, fix the hot water to the upstairs shower, and install plumbing under the kitchen and bathroom sink, and run lines for the dishwasher and fridge....they never finished the job. We had to use buckets under the sinks to catch water and they never returned calls or returned to finish the job...over $7000 and we had to wash dishes in a tub.."

"They called us back quickly and scheduled a time to come out. They showed up exactly on time and worked for several hours on several different plumbing issues we had. One of them was a toilet leaking and it's a very tight and confined area, it was very hard work and we can't say how much we appreciate their work on that. Yes it was a bit expensive, but they were here for almost 3 hours. They will be the plumbers I call anytime I need plumbing work"

"We used Jim’s plumbing about four years ago and had good service when they came to repair a clogged bath-tub. Which is why when our bathroom sink started acting up, we called them to come help out. Hubby called on a Friday in which they stated they didn’t have the availability to come out that day but could on Monday. He said that was fine. Monday rolls around and hubby realizes no one can be home. Jim’s plumbing calls a little after 9am, and hubby state’s that day isn’t good for us that his wife (me) doesn’t work on Friday and could we just schedule an appointment for Friday. They then inform him that they don’t schedule appointments and would call him Friday morning to set-up a timeframe. Friday morning comes around. 10:30am, no call so we call them. They don’t have us on their list but can get us in that day. We asked if they can come after 1:00pm, in which they tell us “no, but we’ll call and give you a timeframe in about an hour”. That was fine with us. 12:15 they call my husband wanting to know where we are because they’re at our house. Ummmm they never called us. Hubby rushes home from work (fortunately 5 miles away) and I rush home from West Salem (we’re in Dallas). Hubby goes back to work and I stay there while the gentleman fixes our sink. We have two small dogs. To be considerate of the plumber we kenneled them in our garage so they wouldn’t bother him. Each and every time the plumber went out to his van he complained about our dogs barking at him through the garage. At one point saying “you need to have better control of your dogs”. For us, this was not okay. We understand dogs aren’t for everyone, but this is why we had them kenneled. They would only bark when they could hear him on the other side of the garage. I politely advised him that I did have control over my dogs and politely kenneled them so they wouldn’t bother him while he was on the floor trying to fix our sink. It took him slightly over an hour to fix our sink. Great. Then we were presented with a $138.40 bill. I asked why we were being charged for an hour and a half of service when he was only there for an hour and five minutes. His response? “we charge you for our travel time to the job”. So if they were traveling from Albany I’d have to pay for 45 min of time? I told him he only traveled from Monmouth and that does not take 30 minutes. He replied it did him because he was stuck in roadwork. He also then pointed out the $15 “wear and tear” fee on their equipment. Isn’t this a normal cost of running a business? I understand businesses have products that break down, but figure that into the hourly cost. Don’t call it “wear and tear” on their product. That’s ridiculous. With all of this combined, we will NOT being going back to Jim’s plumbing nor will be ever recommend them."