Looking Glass Counseling Program

"This review is from an experience my daughter and I had 1 year veggie the pandemic when she was in middle school. I reached out to her school to try to get her done help as other avenues at the time had been exhausted. She needed a therapist. The school was contacting with Looking Glass and sent someone out. Before the meeting we spoke over the phone and all information was given. In the neon she spoke with both of us. I got this very strange feeling from her. It was complete hostility and hate towards me and even my daughter was confused. My mama bear senses started to give off warning bells. When she asked to speak with my daughter alone I left the room known this is part of the process. When I came back in one look at my daughter told me almost everything. I realize this person was very young and was likely in her first year post College so I tried to do my best to not get angry. I asked "is there something someone has reported from the school to make you think I am a danger to my child?" no she says. OkI tried again, "did you speak to my daughter before this meeting?" again a no. "so why would you call child protective services before EVER ONCE meting with us? When I am the one reaching out tong to get therapy for my daughter? When I contacted the school then spoke worth your organization?" my daughter started getting upset with me. She was so desperate to have someone to talk to she didn't realize what was going on and thought I was just jumping to conclusions. I didn't leave this review back then because the entire ordeal was so far fetched and disgusting I just wanted to forget about it. Was hoping that I'd missed something and my fears were unwarranted. Maybe my daughter had talked to them and just didn't tell me? But now years later I have a completely open and honest relationship with my daughter and these are the facts. I reached out to get my daughter therapy. The reasons therapy was needed were nothing to set off warning bells. ADD ADHD. But demographics were taken over the phone (why? Does it matter what color my and my daughter's skin is?) but a single white mom of a mixed race teen reaching out for therapy and we were reported to child protective services before every meeting with anyone. Racism comes in all colors and forms. I hope your organization is learning from your mistakes. Even CPS worker couldn't understand why you reported and they never even visited our home. Just apologized and encouraged us to not stop looking for help."

"I'm not sure if the counselors are good. I've had very unprofessional service from the desk. We'll see what happens... if my daughter's mental health actually becomes something a "mental health clinic" decides to care about... Maybe my post will change. With suicide rates so high, I would have really hoped to see more professionalism in a place that's supposed to care."

"After having some negative experiences with other therapy / psychology clinics, I was pleasantly surprised by the genuinely caring staff. The help I have gotten from Looking Glass has been top-notch. During covid therapy and psychology are online. I didn't like the idea at first but my experience has been overwhelmingly positive. I am very satisfied, thank you Looking Glass!"

"Idk how this place operates when the counsleling coordinator is always out of office. I been trying to get ahold of them for counseling for over 2 and a half weeks now. The Secretary was nice, that's about it. Hard to get ahold of the person running the show, to set me up for counseling. I don't recommend this place at all. Coming from a Veteran."

"I can’t say enough great things about the level of care, attention, and respect my child received from their therapist. They were just excellent, and we still benefit today from the strategies our therapist taught us. Beyond that they were able to effect real change in my home. We’re forever grateful."