The Maples

"I’ve never written a Google review but felt this first one is warranted after having lived at the Maples for 3 years.. I would absolutely not recommend living here. Management (was Aly at one point but really not sure who’s here now tbh) seems to have a palpable disdain for tenants. I have submitted a variety of maintenance requests over the years (poor plumbing, broken doors, electricals completely dead/light fixtures not turning on) and it on average takes over 3 months for a reply. The few times I’ve felt comfortable reaching out to make sure my requests went through ok I’ve usually been met with passive aggressiveness (my bathroom sink was almost unusable for months due to poor plumbing. When I I finally asked Aly if she had a rough time estimate for the plumber and that I was desperate to use my bathroom sink, her email reply simply stated “I am doing my best” and not much else). I’m still waiting on a work order from 3 months ago due to a gap/chipping in my front door. I was unable to properly heat my unit during the colder part of the Portland winter because management said they didn’t view it as a priority. And administratively, Aly/Maples management have seemingly purposefully mishandled lease renewals several times in an effort to raise rent. For one of my first renewals, I submitted the paperwork they put on my door well ahead of the renewal date. After not hearing back for months, she claimed to have never received my renewal form, but that rent had since increased from the originally stated rate and I was too late for their original request. Aly/Maples has taught me the valuable lesson of not trusting landlord mailboxes and to instead rely on email scans so as to have an electronic paper trail to protect yourself. There are honestly many more tales from my terrible Maples living experience but hopefully the Karening I’ve done above is enough to warn anyone who is entertaining the idea of signing a lease here. Living here is not going to be pleasant under this management and your basic maintenance requests and needs are going to mean next to nothing to them."

"They ran my credit before I had even looked at the apartment. Dinged my credit, took my money and we decided we didn’t like the outside layout, it was kinda trashy looking anyways so we left. Sending off a credit report without first asking/informing me was a huge NONO. Kind of money hungry? A few days later they called and apologized that they weren’t in the office the time I had arrived. So if I would have actually gone to look inside they weren’t even gonna be there, and not let me know until a day later? They ended up actually approving me and sending me an email verifying just that, but after I declined the place sent me a rejection letter stating my credit or income didn’t meet requirements. My credit is 750 and I collectively make 4,000 a month w/my spouse. Like whatever."

"Toured this property today and it was a pleasant experience. The new manager Aly was awesome and very kind and knew what she was talking about. Definitely considering applying."

"Honestly, not a bad area. Nice and quiet. But the managers all suck cause they don't listen to your needs. And maintenance sucks even worse. Paint is all messy and EXTREMELY CHEAP, things not put together right, doors crooked etc..."

"My fiance and I lived at The Maples for about 3.5 years and were very satisfied with our experience. The location was ideal for us, as we enjoyed being close to both downtown Portland and Beaverton, and we found the rental rates to be fair, especially compared to our previous complex and other complexes nearby. Dave (the manager) is knowledgeable about and skilled in building maintenance and repair and always responded promptly to maintenance requests. Dave is also very detail oriented and was diligent about posting notices (office closure, 24 hour notices to enter, lease renewals, etc) and was always on top of office paperwork. Had we not purchased a house, we would still be living there."