Salem Clinic

"The receptionist denied me medical care when I have a broken foot! First she denied me because it was injured at work and then when I told her I didn’t want to do a workman’s comp claim that I just needed to be seen she denied me again and tried sending me to south Salem urgent care! Tried telling me there was no appointments but yet people were being seen and scheduled appointments after me and she wouldn’t even look at me the whole time she was supposedly trying to help me I brought up the fact that she was denying me medical care and she just basically brushed me off the whole time and was extremely rude. She should not be a receptionist at all horrible service skills!"

"This clinic is absolutely unethical and disorganized. I have been going here since 2018 and have had ongoing issues with the office for family medicine, the "patient relations " department and billing. I have had dual coverage for many years and have never had any balances go unpaid. Suddenly when it comes time for me to request a transfer to the south location, I have a balance. I have never received any notice of any balance, nor have they ever mentioned or attempted to collect any balances at any of my appointments. I spoke with someone yesterday in the billing department who confirmed I had a zero balance with them. Today I spoke with Sara who claims I have a balance that's gone to collections, and can't confirm what dates or services the said balance is for. Then Sara became very combative and condescending once I pointed out the lack of communication and ability for them to advise the balance, dates and services. I have already spoken with my insurance providers about their unethical behavior, I am now reporting this to the state."

"This place is a joke. I had my first child at Salem Hospital in October and my care there was excellent. My prenatal care at Salem Clinic was relatively decent. Dr. Heffner was very busy and my appointments felt rushed, and it seems like they are understaffed. The nurse I saw during some of my appointments, Mori, was by far the best provider I’ve seen at this clinic. She listens, doesn’t interrupt or talk over me, and explains things without being condescending or patronizing like the other doctors that work here. Postpartum care has been absolutely ABYSMAL. They called to check on me once, and I had my six week follow up appointment and that was it. During the phone call and the appointment I expressed I was having very bad postpartum anxiety and they seemed to note that and move on. In January I went to Salem Clinic and Dr. Bastola told me to get into a mental health provider. I had been having horrible racing heart, palpitations, sweats, and panic attacks. My mental health provider ordered a thyroid test and lo and behold, it’s completely out of whack and overactive. I proceeded to have 2 more appointments with Dr. Pathak and Dr. Farnell regarding this issue. They didn’t prescribe me medication for my symptoms for 2 weeks after the first appointment regarding my thyroid tests. Apparently this is common postpartum but it’s been a hell of a fight that ended with an appointment with Farnell, who talked over me, interrupted me, mansplained a condition I’ve had for years that he is not treating me for and he does not specialize in, smirked and came across as extremely condescending. He even admitted he’d only known me 5 minutes. Too bad he spent those 5 minutes on a strange soapbox and ignored and dismissed my concerns about the pain I’m experiencing. I will not be returning to this clinic which I have been going to for over 25 years."

"Dr. Hawkins was a pleasure to work with for like 10 Years. I absolutely loved working with him. He was kind and patient and listened to my concerns when it came to my health care. When I got pregnant I was transferred to a female OBGYN at the clinic. I had extreme morning sickness and couldn't keep food down. Instead of trying to help me she told me quote (I will never forget this sentence) "If you don't figure out how to keep food down you're going to kill your baby." I left the dr office in tears. Needless to say that was the last time I saw her and immediately transferred care to another OBGYN. They were so nice at the new place and immediately had my vomitting and nausea under control. Fast forward to 2021 and Dr Hawkins moves. (Florida ruins everything) They switched me to Dr Williams who I was promised was lovely. Dr Williams is not lovely and is terrible to work with. He refuses to refill my prescriptions and they refuse to transfer me. (Reading other reviews I see this is something other people are going thru as well!!!!!) The business office says one thing one day and then pretends like they don't know who you are the next day. They always promise call backs and answers but then they never call you back and there are never any notes that you called and they don't know who you talked to or how to help, but they'll be happy to take a message and not call you back again. I thought the OBGYN I had a few years back was the exception to the rule and she was the only bad egg there. I'm now finding that Dr. Hawkins was the only good egg and I was blessed to have him. TLDR; go anywhere else"

"Absolutely trash. They refused to see our 2 month old son at halfway through his check up appointment because we requested a delayed vaccination schedule. They sent us a certified letter stating they will not see our baby at any of their offices and urgent care locations. This is our 4th child and never had this problem with our care providers in Eugene. I would give 0 stars if I could."