Best Western Dallas Inn & Suites

"Staff was great but cleaners not. I don't know what this is but ended up in the hall way cause I couldn't sleep with it in my room. Supposed to discount me and didn't so that's on management. But staff was super helpful. Breakfast was eh"

"Did not find the rooms to be worth $169 a night. They did a good job on the breakfast. Rooms are clean but $169 clean ? No ! The computer chair was ripped and looked horrible, the door on the cabinet hiding the fridge was sprung, I should have taken a picture. If you are charging $169 for your room they need to be in better shape."

"It's one of the smaller BW's we've stayed in. The rooms were clean and beds comfortable. Little bit of an odd smell when you first walk in, but it went away when we ran the air. Breakfast was good and plentiful. Not much to do within walking distance, but the desk person did recommend an excellent restaurant we could walk to."

"Great location and basically the only hotel in town, but definitely needs updating. Cleanliness of room was OK, but bathroom door's veneer is peeling off, no USB ports. Lamp base had an electrical outlet that was broken and electrical wires exposed. When we made our reservations, we asked for a room on the first floor because we were bringing our bicycles. She replied "no problem", but when we arrived, they had to manipulate rooms to get us one on the first floor. It was a good thing because this property has "NO" elevator. Hallway rugs need cleaning, tiled area at entrance needs mopping where people carrying drinks have spilled. We asked housekeeping to check bodywash; had to ask again before it was refilled. Policy explained by front desk staff is to clean room every 3 days and if you do not put "do not disturb" sign, they're supposed to change towels and empty trash. Two days we had to ask for clean towels and no trash collection. Breakfast is very basic, no variety -- small biscuits with gravy, scrambled eggs, sausage. Fruit no bananas, only apples and oranges; one day only apples. Sign displayed "we are a small facility, only one plate per person". Desk staff was hardly ever at desk for inquiries. Even though this facility was convenient to where we were visiting, felt it was overpriced for what we were getting. Will stay in Salem next time with a hotel with better amenities. Hilton needs to put in a Hampton Inn to give this property some competition."

"This was the closest location to an event we were attending. I wish I had looked at reviews before booking. Owners seem to be doing a lot of apologising. Check in was okay, but no warm fuzzy. It is advertised as 100 % non- smoking, but our room smelled strongly of smoke. We returned from our event at 9:30 and our friends key wouldn’t work. Front desk was a bit snarky indicating it was her fault for doing it wrong. The battery needed to be changed in the door, but there were no tools to do it. The owner/manager was called, and would be there in twenty minutes. They were instructed to wait in the hall. After 20 minutes they said it would be an hour. We asked for another room , but no, we have none in your price range. They were eventually given the upgraded room, but still no luggage. When the owner/manager did finally get there, he changed the battery and told them they would have to get out of bed and go back to the original room. This was at 11:30-11:45. There was much arguing back and forth. Our friends were threatened with a police removal. This morning they were called and told to remove their things or the police would. We went to the hotel to talk to them, but they had a terrible attitude. Nothing was their fault, and blamed the guests for all of it. This is actually a condensed version. Bottom line is, keep on driving.Anything would be better than this place to stay."