Rite Aid

"People are way too critical of this place. The pharmacy was very understaffed for a very long time (and still is honestly) but the people that are working there now do an amazing job. There may be a bit of a wait when calling or going in to get your perscription but that ties back in with the limited number of people working there. All in all this place has had the best customer service I've seen in awhile from a pharmacy."

"While trying to contact the pharmacy over the phone, I was put on hold a handful of times, sometimes being disconnected without speaking to anyone. It was an extremely long and frustrating process, and every time someone answered they would say "pharmacy please hold" and when I would try to interject with "no please wait! I was just speaking with someone" they wouldn't listen and still put me back on hold. Again, this happened more than once and by the time I was actually able to ask my questions about why I had received a voicemail from them, I WAS DISCONNECTED AGAIN MID SENTENCE AND HAD TO WAIT THROUGH THE HOLD PROCESS ALL OVER AGAIN. After finally getting answers, I arrived at the drive thru. There were two cars in Lane 1 and nobody in Lane 2. I pulled through to Lane 2 and hit the Call button. No sound or reaction happened. I waited for a bit. Made eye contact with the representative helping the other cars. Still no response on the speaker. I tried hitting the call button again as I wasn't sure if it was even functioning. I got a very curt "yes we know we are helping Lane 1 first" and I replied "oh I'm sorry I wasn't sure if it even worked." They then proceeded to help not just the two cars that had been there before me, but the ENTIRE LINE THAT HAD FORMED of maybe 5 cars total. I finally got helped and received my medication but I will be transferring to a new pharmacy after this appalling experience."

"Absolutely the worst customer service I tried this place 3 times The first time I went from the Dr office to the pharmacy and they told me to come after 30 minutes so I left and came after 4 hours and still it wasn’t ready so I told them I will wait there and had to wait for 40 minutes to get the medicine Second time the Dr send the prescription and I waited from noon till 7 pm then I went there and again it wasn’t ready so I had to come next day The third time I went next day and of course it wasn’t ready and I had to come in the afternoon to get it after waiting for 10 minutes…. In the top of that you have to deal with rude unprofessional staff behind the counter Such unprofessional place except for one pharmacist who is very friendly and nice but still the wait and the attitude of the staff behind the counter is absolutely unacceptable"

"I normally don't go to riteaid for my prescriptions. My doctors office messed up and sent it to the wrong pharmacy. I walked in I was 6th or 7th in line.....I almost turned around and left. Safeway would have taken 45 minutes (dramatic I know). I know it is hit or miss with pharmacies but today was amazing! They were so speedy, but still very friendly. Ali and a young girl (didn't get her name) were wonderful. The pharmacist was very friendly as well. Thank you guys ."

"I'm really surprised that the average rating for this store is so low. I am always greeted by super friendly cashiers when I walk in the door and have had great experiences with the Pharmacy. I have tried multiple Walgreens and both of the Rite Aids in Corvallis and on the coast are WAY better in every single category. I have waited a few times in a fairly long line at the pharmacy, but they have always surprised me by how efficient they are despite being very busy. Always happy with my experience when I leave this store!"