Chipotle Mexican Grill

"Called this location to report and order issue. We went on 3/7/24 and they were out of several items. We waited in line for a while and to get to the front and them be out. They never alerted customers they were out of items. The employees weren't efficient and kept going to the side for items I finally asked if they had more and then someone brought some over. When we got to pay I tried to use a reward and no one knew what to do or how to use it. Someone finally came over to help and we paid and left. When we got home we noticed the food wasn't marked with what we had ordered - meaning c1 c2 c3. We ordered 3 burritos all chicken but no way to see what they were without tearing it open which is what we had to do. The burritos got stuck to the foil and unfortunately ripped and made a big mess. I emailed corporate and they said to reach out to the store. So I called and talked to someone named Jennifer who basically told me they don't care and that it's my problem. I asked for a managers name or district manager and she said t come down and talk her face to face like she was trying to fight me about this issue. All I wanted was my meal to be replaced and some effort in alerting customers that there are shortages in items and to mark food. I called the Cedar Hills location and they are giving my info to a Gm and field manager."

"Thank you Chipotle for giving me three kids quesadilla meals with completely uncooked cheese, missing all three fruit sides and drinks. I called and they said they are a little busy right now and Brenda is the Manager and to call back in an hour!! Mind you I was the only one in there ordering and it’s only been 15 minutes since I left! The lady could have cared less. 11-27-23 Customer service is not a priority obviously or this location would have more than 2 stars. Please make it right!"

"I placed an order on the app today for the first time in years. I went to this location and picked up my order. I live less than 5 minutes away from this place and drove home. I picked up the bag and noticed it was leaking through and put in on my lap because I started to panic because this is a new car and it started to seep through horribly and stained my shirt and pants within a minute. I was in utter shock and had my partner (who I called from my car) bring out towels and a trash bag. I stood up from my drivers seat and saw it stained my driver’s seat because it soaked through my clothes. Unbelievable. I called the location number immediately after and couldn’t reach a human to report the situation. The bag was on a flat surface and shouldn’t have leaked at all. I had to reach out to the customer support through the app to get a refund. I’m still stuck with stained car seats though and it makes me mad that they don’t have better packaging so this doesn’t happen. I will also say that the portions were pitiful…I agree with everyone on here about that as well."

"EDIT: After going back to the store, I think this is more of a problem with Chipotle as a corporation as opposed to this specific location. From what I could gather, Chipotle’s been extra strict about potion sizes lately. 4oz of rice is all they’re technically supposed to give you. I don’t know if it’s always been that way and every other chipotle I’ve been to just loads it up, or if this is a recent change. They also said since I only got rice, beans, meat, fajitas, and cheese, that the bowl would look a lot less, which I can understand (used to be a barista and the “no ice” debacle is very similar) but I’m not sure what else I could have gotten other than lettuce to make it bulkier. All and all, the staff were really nice about it and I don’t think they should catch flack for this, but I share none of the same sympathies for Big Chipotle. Went and picked up a couple bowls for dinner tonight through the drive thru. I’ve been to chipotle many times before, so I know im getting played here. Where’s half my food? Payed extra for carne asada bowl, and I can literally push it to half the bowl and the other half is missing. First pic is how I received my bowl, second is me pushing everything to one side, third is a picture of my partners food right out of the bag. I have not even taken a bite yet! It’s not like I went late either. It’s 7PM, 3 hours before closing. Nobody else in the store from what I saw in the windows, so not like they’re super busy or anything."