Eddie Bauer

"Helpful staff. a great store, a place to actually try on clothes. Malls are dying if we don't go and shop there."

"It was the week after Christmas when I dropped by so I guess that might explain why some of the shelves were a bit bare (or only had clothes in size Small)...but I always love Eddie Bauer quality and customer service!"

"Terrible service. I remember when I used to shop at Eddie Bauer and employee would help assist me from the door. Now, all I get is a unenthusiastic hello from the counter. I only go here to do my catalog returns and try things because it’s only one in the area that let’s me in the changing rooms! Last time I was their the employee let me the room and within 3 minutes he was asking if I needed something else. The millennials they have working for them don’t know that it takes us longer to dress, I have low-mobility due to health issues. I felt like I was being rushed! When I was actually done, now the employee is standing there beeping things with his phone and taking his time to come assist me. I never buy anything here anymore because the young workers there always ask me for phone number and email address! I don’t trust them with that. My advice for shoppers my age is just have it ordered on the phone or the web. The prices and discounts are better on there but they won’t tell you that in the store. They don’t even know their customer’s needs anymore. Shame. The only reason I’m leaving 2 stars is that they will offer to order from there machine with the discount, unfortunately too little too late."

"Short Summary: Poor customer service, Poor warranty, Poor quality control (some products ok, others fail within months) Long Version: Business went through bankruptcy recently and no longer honors their warranty (which was the ONLY reason to buy their products). Their products are getting worse and worse with regards to quality (good materials, poor workmanship and stitching that fails within a couple months) Unfortunately they no longer will honor their "lifetime" warranty anymore. In addition, the staff was not knowledgeable about the switch and told me multiple different things: 1) we have a 1yr warranty policy 2) we only exchange: no refunds for any reason 3) we don't have a 1yr warranty we have a defect only warranty (vs satisfaction) Note: The item I bought was after the bankruptcy and before they changed their warranty (at least it was listed on the receipt as lifetime) They would not honor the return (though they did finally exchange it while saying that they shouldn't be doing the exchange)."

"So I go into the store trying to find a rain proof jacket. I have never seen better customer service ever anywhere. I looked at some jackets and one of the managers, her name is Kiah. She is the best, she asked me if I am looking to get a waterproof jacket, after I left the section and educated me on the fabrics and quality of the product. Just fantastic customer service. She is a very good sells person, I mean if it wasn’t for her I wouldn’t have bought anything from the store. Ended up walking out with a bunch of clothes.(I usually don’t buy anything I just browse and then buy online.)They have very good prices and outstanding quality apparel. In my opinion Kiah should be rewarded for her hard work and great positive feedback and attitude. PROMOTION, RAISE, MORE MONEY? HELLO? I will shop there again."