Big Town Hero 1921 14th Avenue Southeast, Albany, OR 97322

"I walked in and ordered 9 sandwiches. They jumped right on it and were very nice. They were very busy. Sandwiches were good."

"There was somebody on register. Person looks pretty young with raccoon eyeliner and wearing a beanie. They were really rude and not very polite when taking the order and kept looking at her phone, checking it and sitting there I had to wait three minutes before they got off their phone and realize that I was standing at the counter, I took some time thinking about writing this, but this is not the first time this has happened Super rude wouldn’t go there again"

"These people just cant get a order correct..... this is last chance im giving them...between the attitude of the stoned employee..and the failure to be able to make a sandwich...no wonder Jersey mikes and subway are doing so good"

"Ordered a sandwich, watch the staff making the sandwiches touch the counter and wipe down other surfaces a bunch of times with the same gloves, then touch my sandwich. My sandwich was made very messy. Returned it for a refund and got a lot of attitude by the older lady at the cash register. Clearly they think that they’re sandwiches are superior and honestly they’re not great."

"The owners of this location, specifically the woman, is EXTREMELY rude. They must be making a ton of money, because they chose to refuse service to 30 maskless shoppers today. She then proceeded to call security to request that the shoppers be trespassed from the mall entirely. It is a business's right to refuse service. It is also our right to share negative experiences and to take our money elsewhere. Please support businesses that support freedom. This business does not. With that said, Big Town Hero has great food. It is also a franchise. THIS location's poor service and decisions should not be a reflection on ALL Big Town Hero locations. If you want a Big Town sub, choose a location other than Albany. The photo is her phoning security."