Salemtowne Dental

"Since Dr. Young sold his practice, this dental office has not run smoothly at all. We received a bill, a year after the fact, for over $700. I know we paid all of our bills, and we never, ever had an issue with Lisa. She was on top of everything! I had to do a bunch of my own research and go back through my records only to find that they never posted a $500+ credit card payment. I tried rectifying this situation with 4 emails that were never responded to, I called three times (at least) to find out why their prices were so much higher and why certain things weren't being covered that used to be covered, and they can't seem to provide an answer. Well, as of today, I have since found out that they aren't opening their emails because their turnover is so bad, and the gal on the phone told me that they are one of NINE offices that are "managed". They are promising to credit my account because I've sent them "snail mail" proof, but I have no confidence that this will happen. Go see Dr. Caleb Coombs at Sunnyslope Dental. They have a lovely office staff, and Dr. Coombs was great. Sorry, Dr. Webster, but you've lost 4 clients because of the incompetent way your office is being handled."

"Since SalemTowne Dental bought this place service is subpar. My cleanings have not been what they used to be leaving my teeth feeling about the same as when I went in. Recently I received a stack of bills almost $2000 dating back almost a year they say where never paid. Lisa always had things straight. I wish she was back. We always paid on the spot. Not even a single invoice ever sent saying we own this money. Look elsewhere to avoid the headaches of bad management. Update: 04-21-23 We paid everything owned. Now another bill for over $600 from a year ago???? these people are horrible. terrible bookkeeping and subpar dental work."

"I'm not very happy about them being clear and honest regarding whether they were in or out of network with our insurance. It's a yes or no question. Instead there were a lot of words and implications that we were in network when they knew right from the start that we were not. It left us feeling taken advantage of and would have left us with massive bills after we quickly exceeded the out of network annual limit. Our fault for not verifying with insurance first and taking the dental receptionists word for it. Edit: 4 months after services were rendered and copay's/insurance paid, this office has begun harassing us over an additional $36 that they have decided insurance or our copay magically didn't pay way back then. My wife and I went in for like a single visit each and realized they were insanely expensive and dishonest to boot about billing. We quickly found a better dentist and have both been there as well as our three children for a myriad of services. All of that was paid out by insurance with no issue but this office continues to threaten to send this $36 to collections. I'll tell you what Lisa/Dr. Young, go ahead. If that's the kind of scummy business you want to run, and you do, proceed. What a joke."

"I recently switched insurance providers and found Trent Young's office. I had a great experience for my first couple appointments. I have never been to an office where I meet with the dentist first before beginning any work to get to know me and my medical/dental history. I received my x-rays first, then made another appointment to complete my cleaning, and take care of a couple cavities. They provided me with comfort with a blanket and music during the appointment, helping to make it as comfortable as possible. I also took my 3 year old daughter and they were so kind and gentle with her; making her feel comfortable and like going to the dentist. Great practice! Happy I found them."

"Dr. Young has been our family dentist for the last 15 years and has met all of our needs. Personally, my treatments have been on time and we ere always kept comfortable during ANY procedure. Lisa, Jenny and the hygiene staff are absolutely amazing. They keep us scheduled for twice yearly cleanings and are insurance-knowledgeable. HIGHLY recommend this amazing office!"