Jack Rabbit Offroad

"WORSE SERVICE EVER!!!!! Took my side by side to them 6 months ago because it was running on one cylinder. I also wanted a trade in value. The side by side ran when I dropped it off I drove it off the trailer.... On the receipt they gave me it showed I only approved 1 hour of labor ..... 6 months later they said it needed a wire harness. The wire harness was replaced so they say, along with 3 spark plugs, 2 fuel injectors, 1 ignition coil, 1 air box filter assembly. 400 dollars in labor... Like I said this is all done when the description was a diagnostic test and 1 hour of labor.... The air box was not even installed, they admitted that but I was still charged for it... We finally got the side by side back 3 days later after they said it would be delivered because it was not even put back together. We received the side by side in worst condition the when we dropped it off.... Not only does it not run like it should it does not even crank..... $1200 and they screwed it up even worse......"

"Highly recommend working with Zach Hart - I purchased my ranger across state lines over FaceTime and Zach was incredibly responsive to my questions throughout the whole process. He took photos, videos, test drove it for me. In fact, Jack Rabbit made sure all req’d maintenance was in order which they handled before the sale. Separately, the purchase process remotely went by smoothly working with Stephanie. She made sure all of the paperwork / docusign was in order. Again highly recommend if you purchase from another state or in-person. Cheers! Miguel Alvarez."

"Whitney was great in sales. But once we starting dealing with the service side of business, I will just say that as a former service adviser, if I decide to purchase a new golf cart, it definitely will not be from Jack Rabbit. I have never seen a more incompetent service department. Our golf cart was there just short of 2 months, my email directed to service was never responded to. And a quote for $2000 for an alignment on a golf cart? Unbelievable! Our adviser when asked about the total of the bill, couldn’t give an explanation I asked my dad about the maintenance on the new batteries installed he is 83 and didn’t think to ask because he was so overwhelmed to hear it needed an alignment at $2000. So I will have to research the brand of battery to know when water needs to be added."

"Jack Rabbit Offroad sold me my 2022 Polaris 1,000 XP Northstar Edition. They decked it out with Roof/Front & Rear Bumper/RockSlides/Bucket Lift. Our experience was great! The staff was very kind, and the overall experience was a pleasant one. A very family orientated and enjoyable. I’ve very satisfied with their service and highly recommend anyone getting their next custom ATV from Jack Rabbit Offroad."

"The staff is fantastic here! I picked up a kids RZR for a little boy in Montana and hauled it up there for him! I truly appreciated the kindness of the staff and their willingness to help in such an amazing situation! Pick up and delivery photos!"