Big Lots

"One of my favorite places to look for things before I go any place."

"Best Big Lots store I've ever been in. Very clean and neat! The employees were friendly and helpful!"

"Absolutely horrendous customer service from the supervisor on duty this evening. Called a little after 7:30 to ask about a sectional sofa to see if they still had it in stock. The lady that answered was extremely rude and unhelpful because we couldn’t find the item number on their website, stating that she couldn’t help us until we gave it to her. When we asked if she could just check by name, she got extremely huffy, went and checked, and told us the display was in stock. When we asked if they had any more in the back, since we were having to drive from Longview, she said she would check and put us on hold. After being on hold for a while, it seemed like we were transferred to another phone because the line started ringing and no one picked back up. A little rude but not a deal breaker, so I drove out to go and pay for the sectional so we could pick it up in the morning, and the same lady was working in the furniture area. When I walked up, she was being very rude and raising her voice at one of the associates that she was working with, but had another customer in front of her, so I waited in the line that was forming. She asked me what I needed, and when I mentioned that we had called and asked about a sectional about 30 minutes prior, she smarted off saying “Yeah, then y’all hung up on me. We had them, but y’all hung up”. I was taken aback for a second from the uncalled for rudeness, and responded saying “Well that’s not really relevant to what I was about to ask you, but I wanted to see if I could pay for one of them and just have someone come and pick it up in the morning?”. I’m a tone I can only describe as hateful and unhelpful, she told me that the furniture department closed at 7, and I apologized because I didn’t know. She then explained to me, in the same tone of voice, that there was another customer ahead of me (as if I didn’t see that already) and that she would be with me in a minute. I’ll admit, I was extremely upset because of her tone and snapped a little, calling her a jacka** as I was walking away, and then she told me that she would not be helping me, and that I can come back tomorrow. I was still extremely upset, but fine whatever. I said “Okay” and began to walk out the door, once again swearing about her. The part that put me over the edge was after this, she responded with “right back at you!”. Astounded, I turned around and said “Excuse me?” And she said in a snarky tone of voice “If you’re going to talk like that to me, right back at you”. If she hadn’t have been rude on the phone call, rude to her associates, and rude to me when I went up there and even apologized for coming in after that department closed, I would be more than willing to accept that my actions have consequences, and that I deserved what had happened; However, she was rude through every interaction leading up to this, which is completely unacceptable. Afterwards, I stormed out and called my fiancé, so I could calm down and collect my thoughts and asked her to get the name of the lady I spoke to. She promptly called me back stating that it was the supervisor I spoke to, and that she outright refused to give a name. When my fiancé began complaining, all the lady would say was “I will take that into consideration”. I manage in customer service as well, so I completely understand the long hours she might have been working this week, but that’s still no excuse for how my fiancé and I were treated tonight."

"Phillip Chrisman was awesome! He was so very helpful from start to finish! We purchased lawn furniture and he even helped load it. That store is lucky to have him."