Groves Auto Body Shop

"Got off to a rocky start when I told my insurance co. I would like my car moved. I was met with a bit of disrespect and even a little bullying. We were able to move forward with friendliness and professionalism. Now, we have to see how the repairs will look before I can update with a more accurate rating."

"Best place to get your car back to new! They're professional, precise, and perfectionists! From the office staff they the body techs, detailers, painters, all work as a team! Fixed my car someone rear ended me can't even tell! They walk you through the entire process."

"My car was almost stolen, and the thieves really damaged my car. Insurance sent me here rather than my usual place. The autobody shop sent my car to a mechanic, and we were getting regular updates. The dates of completion kept getting pushed back. Finally, I was able to get it. The ignition was damaged, and when repairs were made, we were given new keys and the fob. So now we have to use both. That made me upset. Next, there was a piece missing from my middle console. I told them, and they ordered the piece. Next, the alignment was so off that I had to pull off the road because of grinding noises. We immediately went back, and the office lady was apologetic. But how was this ok?? Someone drove it from mechanic to autobody, and no one noticed?? This is unacceptable, and I am more than angry. I should have gone to Fasulo in Beaumont. I still haven't received a decent apology or anything. I am not asking much."

"I honestly don’t know what to think about this place. Everyone there is very nice and professional but every time I call there is some new reason why my car isn’t finished yet. I had my car towed here after an accident and after weeks and weeks of “we’re aiming for end of next week” and having to order new parts several times, it’s been 2 months and I STILL don’t have my car back. I understand things happen but this is absolutely ridiculous. I’ve also been promised calls back with updates and only once have I received a call back, at the very beginning. Since then it’s been radio silence unless I call. I’ve tried to be patient but I can’t be without a car forever. These repairs better be top notch for the MONTHS of waiting. I very likely won’t be using this shop again or recommending it to anyone else. Only gave 2 stars because they’re so nice and the actual work is TBD. EXTREMELY FRUSTRATED"

"They did a FANTASTIC job on the dent on my car from an accident. And the owner Mr. George and all the staffs are very kind, caring and professional. I will recommend this place to everyone ask me where to go for auto repair. Thank y'all very much."