Kay Parks Autobody

"The best caliber out of all calibers I got my car fixed in"

"Excellent service, and they stick to there word. If your not happy with your results go back and they are more than willing to make sure your happy, like new!"

"They are professional and great, solid work. I had a few hiccups with parts and my 3 day fix took 6 days, but other than that I was happy with their services. Not sure if I would go back though. I may want to try a different place next time I need body work. They were convenient as they were near my house."

"I let a friend move my car around in her drive way when she accidentally backed it into a large rock. After hearing great reviews about this place, I took my car to Kay Parks. They gave me one initial estimate and told me my C-arm was bent. I called the ship again the next day and asked to schedule for repairs as soon as possible, which ended up being about 3 weeks out. I decided to wait for their availability since I had heard they do a good job. I dropped my car off on November 11th so they could start repairs on November 12th. I was told that my car would take roughly 4 days to repair but it could change depending on what other damage occurred. At that time, I told them that it seemed very quick since they told me a C-arm was bent. They told me there was no bent C-arm and that must have been a mix up, then assured me that they would call me in a few days if there are changes. After my car being at Kay Parks for 8 business days, I still hadn't heard anything. I called again and was told I would have updates soon, they were still "working on it". A few more days went by and there was no communication about what was going on with my car so I called again to ask. They told me they had to put in a supplement to basically request more money from insurance and that they would not do any work or order any parts until the supplement was approved. This was fine, but I expressed that I would appreciate communication about things like this since I was paying for a rental car through all of this. This same pattern kept happening and more things would need to be done with no communication. I called every few days and was told they were waiting on insurance approval but they would call with any updates, then were waiting for parts and would call with any updates, my car needed the alignment checked but it should be done soon, then it needed to be painted but it was almost finished, next it needed to be detailed and I would get a call with updates. There was no communication and they could never give me a straight answer about what was happening to my car or when it might be finished. Even up to the day it was done, I was told it would be finished by 4 then Bruce wanted to recharge my battery so I had to wait until the next. Overall, it took them 9 business days (2 weeks because of a holiday) to even have a complete estimate on my car to send in to the insurance company when the original completion time frame they gave me was 4 days. There was no communication on their end unless I was constantly calling them. They ended up having my car from Nov 12-December 21 to fix the back bumper and undercover of the trunk. The work was done well but it was not worth the hassle and run around."

"I had a great experience working with them! They worked directly with State Farm Ins. to figure out my rather unusual claim. Bruce was there every time I called, every time I stopped by, always helpful with a smile. Everyone in the office is very polite and professional. Installed a new aftermarket bumper on my Del Sol and it looks perfect, and did a couple extra little requests for a very low price. I will definitely go to them for all future insurance claims."