ZARA

"One of the worst shopping experiences I've ever had. The store was in complete shambles. Clothing was strewn all over the place, unfolded, falling off of hangers, many of the pieces of clothing had stains on them. Gross! The fitting rooms were a complete joke. First of all, they only have ONE open, even though there are TWO. I stood there waiting for someone to acknowledge me, but not one employee looked my way, said hello or even offered to ask how many items I had. I ended up just walking into a fitting room on my own and when I walked in, not only was it extremely TINY, but there was left over clothing, hangers on the floor, even a pair of shoes just strewn about. I was so disgusted that I just left. Never again. Management, get it together! Everyone is watching even when you think they aren't."

"Worst customer service ever. To return an item without a receipt they make you call a service number and you have to wait a couple of days for them to send you the receipt. The goal is clearly to make the process as inconvenient as possible. If they cared enough to offer an email receipt, it would have saved me a huge hassle. I will do everything in my power to tell others how terrible this store’s “service” is and I will not be buying another Zara item ever again. Profit over customer is not something I can support. The least they could do is offer store credit."

"Everything cost $50 each piece but my wife loves the style. Very professional and great material. It reminds me of back in the day explaining Levi's telling people they will last forever. The clothes at Zara have a quality that feels like it will last forever and a day while still having a soft touch. Again the prices for some items are ridiculous but it has tons of things to choose from. Coats are probably the best value but all the items look fancy and fun at the same time. Zara in Florida had a lot more options my wife enjoyed, in Portland she only found three items but I love the way they looked on her."

"Shockingly bad customer service. Huge line and only one assistant at the cashier desk. Fed up hearing about retailers being low on store assistants due to the ongoing pandemic issues. It’s 2023 for gods sake! Start raising your hourly pay and get more people in. Inditex one of the worlds most profitable retail umbrellas. Do better Zara."

"The clothing selection is pretty good and reasonably priced though more on the expensive side. The vibe of the store feels rather snobby, both from the customers and from the sales associates. Also, you will have to wait in a very long line to pay. The clothes fit me pretty well, though I have noticed that there isn't much here if you would be on the bigger side. The store is clean and nicely organized."