Fred Meyer

"I always find what u am looking for at Fred Meyers. The store has such a wide variety of just about anything I need. The staff is always courteous and very helpful. I will always shop Freddie's over any other department stores."

"I went here a couple days ago and stood in line in the customer service line for 35 minutes only to be told I had to go to a register first because I had a voucher. I am disabled and this was very hard on my body but I did as I was told. The cashier who wrung me up was rude to me when she found out I had a voucher, and didn't give me a bag of the stuff I did buy and didn't give the person who took my voucher back over to the customer service area the receipt she was supposed to. So I had to go back from the customer service place to the register for my bag and then back to the customer service place only to find out they could have wrung me up there in the beginning but chose not to. Only one person was even authorized to do the voucher so it took a long time because there was someone in front of me for that. They just chose not to do the thing. It took over 45 minutes to do all of this. My body was hurting so bad after that I couldn't do the things I needed to at home when I left. Then I went back today because some of the hair care products I'd gotten did not work for me, they said they couldn't do an exchange which I was trying to do, not asking for any cash back, because I'd used a voucher. However, the store policy is that I could have just done a return without a receipt because my items were under the amount specified and even if they had just put it on a gift card I would have used that to get the products I was trying to exchange for but again they chose not to provide any real customer service and denied it flat out. I used to work customer service and would have done what I could to help someone. It's truly embarrassing being sick and poor, people treat us like criminals despite doing everything we can to do the better things or just trying to survive. I will not be going back to this location after being embarrassed by the one cashier, and not having anyone try to do anything to help my situation which wouldn't have cost the store anything and there's policies in place for this kind of thing. Truly disappointed by the experiences I've had over the last two days, I came home both times in tears and frustrated. I don't understand what is going on anymore with customer service, it's like we're a burden at his point."

"Had a great experience I was getting soda pop and dropped 30 bucks went to pay and found out that I had dropped my money so as I'm looking around 10 or 15 minutes go by from when I dropped the money , there it was in the soda and chip area next to were I grabbed my soda I wanted. Just had to say your store is great place to shop thank you. Fredmyers on 72nd your great keep up the good work as busy as it was at 6 o'clock in the evening there's no way I'd be that lucky to of find my 30 dollars just laying there. What an awesome experience ....."

"This new policy of checking the receipt on the way out is pretty dumb. Here’s why. They aren’t actually checking the receipts. How do I know this? I’ve been handing them old Safeway receipts. I’ll also throw in some old Fred Meyer receipts. I just crumble them up and hand them to the “security guard.” I’ve asked three store employees, “what are they doing when they take your receipt?” Two of them laughed and said, “nothing.” And the other said, “I don’t know.” Hey Fred Meyer, here’s my receipt! Good thing that doesn’t tell you what’s in anybody’s pockets! See? It’s a useless thing you’re doing. But good thing you have men dressed in black and carrying guns make you feel like a criminal for buying groceries. Good thing it slows everyone down trying to go home. Good thing the people you have at the door are rude about it when you ask them what they are doing."

"Their customer service needs a huge upgrade. First, I waited in line to return something for 30 MINUTES! There was a big line and no other staff was called. The lady at the counter was taking her sweet time to talk to the customers without continuing doing her work. She would literally pause what she was doing and have a full on conversation. Also, I ordered a pick up online and they told me they had no raspberries. So I went in the store and there are PLENTY of raspberries. Why do you have to lie? What’s the point of doing pickup if I still have to go in?"