Anthropologie

"After spending thousands of dollars here over the years I will not be returning. I was treated with such disrespect after entering your store looking less than my best and wearing a mask due to being severely immune compromised. I was looking for an outfit to take family photos before entering the hospital to receive medical treatment. No one offered to help me or start a room. I asked the sales associate for her opinion and she told me she could not hear me in a very patronizing tone even though my husband assured I was loud enough. I then asked if the dress I was wearing fit correctly and she gave no help or guidance, and her reply was "I guess" with a tone that was rude a condescending. Anthropologie is a store I've been shopping at since the age of 12 and even purchased my wedding dress through bhldn. I've worked with this particular associate before when I was dressed differently and put together and quite frankly I was treated much differently. I left the store and we were only apologized to once we asked to speak to a manager. The price point of the store does not match the service and I was truly heartbroken given the stressful situation we are under. I don't write reviews for context."

"Stylist Parker was so helpful as I was looking for a new work outfit."

"Their selection this year is spot on. I was surprised at all the beautiful home products available. It is a beautiful store. The staff doesn't greet you or acknowledge your visit."

"Anthropologie has been my favorite store to shop in for the longest time. It is a place where I have always left with a smile, a treasure, and feeling joyfully full of creativity and happiness. Today I left feeling judged, frustrated, distrustful, anxious, and paranoid. I have had great experiences with the staff at this store, they have always been nothing but kind, helpful, positive rays of sunshine. Which is SO appreciated. Everyone benefits from kindness, and it creates a beautiful energy and connection to the store. This is one of the reasons i choose Anthropologie to shop at- the people who work here make you feel welcome and celebrated. HOWEVER today… The “manager” on duty was lacking in empathy and the experience of trying to speak with them was like being belittled while trying to pull water from a stone. They repeatedly tried to look up my customer account and told me it did not exist, then insinuated that it was somehow my fault (offered no remorse or consolation or explanation that this was happening) And would only repeat that they could not help me and I should call customer service: but when I spoke to customer service 10 min later they had my email, phone, name, address, order history etc all on file. Not sure who hired this person but they are not meant for a customer service position. Utter waste of my time and brought me nothing but frustration and bad vibes. Not sure I’ll feel excited to shop at this store ever again. I definitely did not feel welcome there. When I tried to call to clarify that the issue was resolved and notify the store that there may be an issue in their system there was no answer. I tried the number 8 times… It felt very shady."

"1-2-21 I just did a return and also bought a pair of pants. The employees were amazing and super helpful. I had 3 different women helping me and they all went beyond to make sure I had a great experience. They were very helpful, knowledgeable and went the extra mile. I wish I know there names to thank them. It was the perfect customer experience."