AutoZone Auto Parts

"Don helped me with my dead car battery today and replaced it with a new one. He provided exceptional customer service."

"Guess I made a mistake in trusting the website saying the part I needed was in stock. 2nd store I went to that said it was in stock. When you scan the last remaining item it should take it out of stock on the site. In the past months they have refused to return my items even unopened. There store inside in out is starting to look like a dump. Tried staying true to auto zone but recently they have dropped the bar. Wonder where they went wrong."

"I had a AAA mechanic tell me my battery was depleted and I needed to get it charged, I didn’t even know that was a thing so I called auto zone to see if they charged batteries, the gentleman on the phone assured me they do and I just need to bring the battery in. As a person who has never taken a battery out, I asked about the difficulty and this kind associate assured me it wasn’t difficult and he had all the faith I could complete it. This simple assurance and his courteous help when I successfully brought said battery in genuinely made a stressful situation much less so. I believe his name was Thai - he was working the night of 1/22 and he is an asset to your store!"

"had multipule terrible experiences here as well as have Dealt with rude employees not only when calling in to verify parts but coming in and trying to buy parts noticed part was diffrent and questioned it and guy gave me an attitude and said idk why are you going to buy it or not and i have also come in and there was a line of 10 or more people with only 1 person at a register and 3 or 4 others just just standing around twiddeling there thumbs and watching customers waiting in line i refuse to shop here anymore due to the poor customer service and blatent disrespect from employees i dont recommend shopping here"

"There's a rude girl who works there who didn't want to accept back some items we had just bought. We had boughten two items and tested to see if they worked, they didn't work and we went back that same day just 15 minutes later after purchasing them and that girl had seen us. We went for a return and our money back and she said they couldn't accept them back. AutoZone has never done that ever! This is the first time I've seen someone from there not accept returns even if opened out of the package. That lady had an attitude, was rude and definitely doesn't like her job with the way she was handling the situation. You should hire people who ACTUALLY want to work."