U-Haul Storage of Menomonee Falls

"Very nice experience with the desk people. Very nice, very helpful"

"Absolutely horrible, scammers that run this place. Hung up on me after confronting them. Charged for a fuel charge when I returned the truck with more gas than it had when I picked it up. Truck was absolutely disgusting- had to spray with Febreze cause it smelled so bad. No rear view mirror or camera."

"Picked this as the closest location for a one way rental #92660273. UHaul changed my rental pick up to a 2nd location, and that one was terrible. The truck at this location didn't even have side miorrors, the truck was illegal to drive on the road, and they wouldn't let me rent any of their other vehicles. I had to cancel this rental. Called for a new rental #10457269 and of course no trucks were available close so had to call to get picked up and then call UHaul to schedule another truck rental. My one way had to be changed to a 48 hr. daily rental at another location returning the truck back to this 2nd location.This location was hard to find, & they only had one vehicle that had a tire with a slow leak. Had to stop 5 times in 24 hrs. and fill up the tire. This is the second time I have had rental problems with UHaul. The first time they changed my rental pick up location and time twice in 24 hrs. I had to drive 25 miles out of the way for the truck pick up. They said I would get a $25.00 credit on my account for the hassle, but they never added it to the account. I have one more rental this fall and if it is anything but perfect I will never use UHaul again."

"Clean storage facility but make sure that you pay before you get locked out. There were so many units that were tagged and locked out. They have carts available to use for free. There was a strong smell of pesticides which is good and bad."

"Misty is the General Manager is absolutely horrible!! She has horrible customer service for being a general manager. I ran into a problem renting a truck through the website before the actual store opened. My movers and I were sitting ducks for an hour. I talked to customer service and they noted my account of this issue. I was told they would credit me $50 and Missy does not see this fit. Misty was arguing with me on the phone about this process because she states she set it up properly. I spent about $146 a month on their storage unit for 7 months and this is how they treat a great customer. I would look at Extra Space Storage units and stay away from Misty. Misty also would not give me her supervisor’s name or number. She gave me the general Uhaul 800 number. Clearly, she knows she’s in the wrong and refused this information."