Fremont Mazda Service Center 39800 Balentine Drive, Newark, CA 94560

"I came in for an oil change yesterday and everything went as smoothly as it could have! My service manager Dom, took a look at everything and let me know what he thought needed attention. It was a great experience and Dom was very personable. He also gave me a recommendation for some tires! After reading so many negative reviews, it's evident that people are not aware of how car dealerships operate. They make a majority of their profits through service not car sales. The service advisor's job is to RECOMMEND services that won't be necessary (crankcase flush, throttle body cleaning, etc...). This is not a personal choice, but rather what they are trained to do by Mazda in order to generate profit. In general, if you plan to have your car serviced at any dealership, you should anticipate this and check your car's service schedule to know what is actually required for your vehicle at a given interval."

"Worst experience ever there. Please don't go there and choose different service center. Their front desk is not knowledgeable and make you pay for nothing. I clearly described my problem that my BSM module is not working and they said okay we will diagnose and fees is 250$ which I agreed to pay. Then asking me to pay another 500$ for further diagnosis as in 250$, they diagnosed my tires/battery/fuel level which anyone could do free outside, so weird. If my problem was well known about blind spot issue why are you checking my tires and fuel level and not actual blind spot issue? Poor staff and poor service. After I declined to have any further diagnosis, they made me wait over night and even the next day had to wait for 2 hours to get car back, saying the technician started working on other car, such poor customer satisfaction. I wish I'd never have gone there and not committed to pay anything."

"Avoid this service center at all costs. I had a pretty bad experience during my last service here. My service advisor was Dom. He recommended all the unnecessary things to do, at the time I didn't know what these things are so went ahead with it. Made a bill of 600-700 dollars, when I went to the pay the bill, the lady there said the actual bill was 100-200 dollars higher. Initially, she was like the initial quote and the actual bill can differ because of taxes etc. I asked for Dom, he reverted it back to the original quoted price, said there was an error. Usually I get feedback email after a service but this time I didn't? It feels like these people are just here to make money and don't really care about the customer service."

"We bought our CX5 here and we like this dealer much more than the one on Steven’s creek. The sales and finance teams are much easier to deal with. And we are very happy with the service department."

"Not a reliable and trustworthy place for vehicle service. I gave my Mazda CX-5 for service. The service person in the front desk is not knowledgeable and didn't provide clear details about the vehicle condition even after charging 600$ for just regular maintainance and diagnostics. Really disappointed and I don't recommend this place after this! They just try to sell the most expensive service item on the menu without any reasoning behind why it's needed."