CVS

"I used automated system to refill prescription for my daughters rescue medicine for asthma and it said it would be ready the next day after noon. I went in a 7pm and was told sorry insurance didn't cover it for another 2 days, so they didn't fill it. I said can I use discount card (GoodRx)? and of course "our system is down for discount cards" which sounded a lot like "we don't get reimbursed as much for that, so no you can't use that", BUT you could pay 8x as much in cash. $$. Without much recourse for an essential medication, I said I'd pay cash. OK come back in 10 min. I came back in 20 min to be sure they had enough time and instead of being able to just pick it up, then had to go to the back of a long line and wait another 10 minutes! Ultimately I think insurance is to blame for almost all of the issues, but the pharmacist was cold and not apologetic for the illogical and inconvenient process."

"Mixed Experience at the Pharmacy: I recently visited the pharmacy, and while I can't generalize about all the staff, I must express my concern about the level of customer service provided by some workers. Unfortunately, my experience included encounters with individuals who were notably rude and seemed to lack the necessary knowledge and disorganized. My advice would be for staff to avoid bringing personal problems and bad attitudes to the workplace. I hope some changes happen here. It used to be a great pharmacy."

"Terrible manager of the site. Plz someone replace her. Cold and stupid attitude to customers and the other employees. She might overwork too much to refuse all kinds of her professional consultation and injection work. "No work, no mistake", which might be her believing."

"I’ve had nothing but positive experiences at this location. First my passport picture and the help I got with the photo machine. Today I have to thank CODY for his patience and great care he took to help me once again at the machine and transfer CD photos and videos to a flash drive . YAY!! SUCESS and GREAT customer service. Shout out to CODY!!! Thanks for your help."

"There's something wrong with CVS in general, when you send over an electronic transfer request, they automatically deny them. I just had four requests sent over via Amazon home pharmacy and each one of them were immediately denied by CVS. I don't think they have a right to do that. I'm the one initiating the transfer and they have no right to hold my prescriptions against my will. I spoke in person with the pharmacy manager and he said that the other pharmacy should give him a call. I told him that to do with electronically and that CVS needs to respond with the transfer. Everything is supposed to be done electronically so there is a record. Another pharmacy is not going to sit on hold until they decide to pick up the phone over there. So I'm giving this pharmacy at one star because of their rejection of automatic transfers to other company pharmacies, lousy customer service and because of their outrageous prices. I advice anyone to go through Amazon Home pharmacy instead. You can set up automatic refills and use your Amazon card to pay. And it's way cheaper. One medication CVS was going to charge me $89 and Amazon pharmacy charges $17 same medication, same prescription and no insurance! Goodbye CVS with your horrible customer service , inability to fill prescriptions, lack of communication and your prescription goes for weeks without being filled, horrible hold times, and outrageous prices."