CVS Pharmacy

"Normally, I don’t leave reviews, but after my latest incident, I am going to switch my pharmacy. This is the closest pharmacy to my house, but I do not believe I will be using them anymore. The staff was very nice, however, when I picked up my two year old’s medication, which was an inhaler, there was supposed to be a mask included with it. Nobody counseled me on the medication, or informed me that there was no mask. When I realized that my two-year-old was not capable of using the inhaler without the mask, and went back to the pharmacy, they said, oh yeah, we are out of the masks and probably won’t get in anymore for three days. I asked why they didn’t inform me that there was no mask in the bag before I got home, and how I was supposed to be able to give the medicine to my son. They just shrugged and told me to contact my doctors office, but it was already after hours and I couldn’t get a hold of anyone. The next day I called a different pharmacy, they were very helpful and said they had the mask in stock and that they would call CVS and get the prescription transferred over so that I could pick up the mask from them. Nobody at CVS offered to find a different location that might have the mask, and my son would have gone three days without his medication had I not called around. I’m pretty blown away by this lack of caring and level of incompetence. My suggestion would be to not use this pharmacy."

"If you want to find a rude employee who could care less, go to CVS. If you want to endlessly wait on hold, call a CVS pharmacy. It's no wonder CVS is closing hundreds of stores. CVS is truck-wreck obvious bad at operating their stores. Now CVS wants to go into healthcare. I feel sorry for their potential clients already."

"Good job. I used to work in a massive pharmacy so I understand some of the challenges pharmacies deal with. I’ve lived in Auburn and I’ve been using this pharmacy for about 8 months. Any pharmacy you go to with have problems with supply, deliveries, and getting responses from doctors. But they do a good job here. What I like most of all, they are always courteous and take the time needed to address any concerns or questions. They don’t rush me in order to get to the next customer. As with any pharmacy, eventually there is an issue that needs to be fixed. They do a good job trying to fix them. I just wish they had a drive-through. But I can’t blame that on them. Technically I could go further to use a drive-through. But I like working with these folks. It’s a good bunch. Everyone has been friendly and helpful. Keep up the good work"

"The pharmacy has an obvious lack of customer responsibility and or service or accountability. Despite calling in advance to have the prescription filled, they wait until you arrive and then tell you it's not ready and come back. They are on lunch, break or just do not care, even when asking for a reasonable request to have a script ready in 6 hours. This is what you get when you have an organization who is managed by policy instead of common sense and basic customer service. Up here at lake of the pines, it's well known and we just have to take it because the next pharmacy is far away, hence no motivation to improve. There is your CVS now Aetna for you."

"The pharmacy service at this store is horrible. Consistently, I have had to wait hours or come back later to pick up new prescriptions. Today my doctor submitted my RX at 9:30am and it was still not ready at 6:30pm. Having had this experience with them several times before, I called at 5pm to ask that they please have my prescription ready by 6pm so I could pick it up ony way home from work. When I arrived at 6:30pm,an hour and a half later.... not only was it not ready but I was told I'd have to wait another hour because the pharmacist was on break. When I asked to speak to a manager, I was told the manager was on break as well. I have never written a review before, but today I felt compelled. To be fair I will say my review is only for the pharmacy. The rest of the store is lovely, and the staff is always friendly and helpful, but if you need a prescription, go somewhere else... or plan on waiting."