VCA Irvine Boulevard Animal Hospital

"I've been to a few VCAs and willingly picked this one as my main vet for all 3 of my cats after seeing how much they seem to care. Dr. Chen is understanding and has experience with shelters which I really appreciate. He has seen my cats for everything from ringworm to FLUTD to now my oldest cat fracturing a fang. They always take the time to thoroughly explain their findings and potential diagnosis and next steps and I always feel like they care about my cats. Other nearby VCAs have a calmer or bigger interior or a better parking situation but they just don't feel quite as caring in my opinion. They understand the difficulties of a sick pet and work with you on that."

"First off, Dr. Chen is great. The prices, not so much. All said and done, $245 for exam, stool test, and probiotics. Fine, overly cautious first time puppy owner Front desk was friendly the first visit which was 2 weeks prior. Not so much with the same staff the 2nd time around. When it came time to pay, I let my pup on the floor leashed. He started eating /licking the debris under the front desk so I picked him up to prevent worsening his diarrhea. I was asked to pay so I momentarily put him on the counter to reach for my wallet.. I was sternly (no smile) told by the other receptionist to take him off. Fine I admit, bad move. I didn't talk back, apologized, smiled and removed my pup. After wrapping up the transaction I said "bye" out loud enough for all to hear. The person who rang me up said bye, looked over and the other didn't even bat an eye as if she were holding a grudge.. sheesh! Btw Do you guys clean/ disinfect the front desk area? I came early enough to not have thattt much stuff on the floor I'm not even mad about the price, okay fine a little but the icing on the cake was the receptionist's attitude! The experience prompted me to call vets around Irvine and found VCA to be over charging by a huge margin. I didn't bother calling around for his 2nd visit because the first experience was lovely! Customer service goes a long way and I'm not even asking for much. Just a basic smile and bye. I believe the front desk represents the company so I'll be taking my business elsewhere esp if I'm going to overpay."

"Quality of service has gone down drastically in the past months. The first time we visited, everyone was so friendly and helpful. Recently, some of the receptionists have been incredibly rude and dismissive. Service has also become so disorganized. My pet requires certain precautions due to previous severe allergic reactions - which is clearly marked in his record. However, the team disregarded it and put them in harms way. I expect my vet to be aware of my pets medical background instead of me having to remind them. Most of all, prices have skyrocketed as compared to other providers in the area. It does not match the quality of service provided."

"Dr. Dave and his team at VCA Irvine Blvd are the best!!! My family and I have entrusted all of our dogs with Dr. Dave for many years. I needed to bring my newly rescued dog in for a possible tooth issue and everyone was patient and kind with her. She is fearful with strangers but was handled and examined with love and care. Well worth the lengthy drive to have the best of care possible for my fur baby!!!"

"My fiancé and I just moved to California and weren’t sure which vet would be best for our pets. This vet is the best we’ve ever been to by far! Dr. Miyata and all the staff have been absolutely amazing, patient and kind from the very beginning. Dr. Miyata managed to make time out of her busy schedule to contact us about updates and questions with our situation. She gave us quality one-on-one time to discuss our situation without ever making us feel rushed and leaving no concern unaddressed. She is the most helpful and attentive veterinarian we have ever met. We are so thankful we found this location in time for Oreo to get the best possible care we could find. We love all the staff too, you can just see that everyone here truly loves animals. All of the staff here have been so caring and patient and reassuring, even when they are incredibly crowded and busy. Thank you all for everything you do! It really makes a huge difference for us pet owners."