Petco

"I scheduled a 3 pm grooming appointment for my dog, and my dog was turned away because according to the staff member, she requires more than 3 hours for bathing and grooming, so what’s the whole purpose of having an appointment if these “expertise” won’t abide by it. I questioned the person who was attending me about the purpose of an appointment if there was a possibility of my dog not being seen, and her excuse was that when scheduling an appointment you don’t have the option to go into detail about the current appearance or what your dog requires. So you would think because the appointment program is faulty the staff members will do their diligence and call before your appointment and ask about your dog’s current appearance or ask further questions about the breed of your dog, but that did not happen. It was such a waste of time! I’m not taking my dog to Petco groomers ever."

"Do not go here for your pets vaccines needs!!!!! I sent my husband to get our two dogs their vaccines. He showed them the text of the shots needed and they went over him and “strongly suggested” a completely different vaccine package. Half the shots needed were not given! Even when they saw the previous overdue shots. Spoke to one of the vet assistant and they couldn’t do anything nor cared that they disregarded my husbands wishes for a specific vaccine. Why give a bordetella vaccine when we don’t board ? And not even ask if we do. Very poor work ethnic obviously never worked in the veterinary field before."

"The manager/employees pass out misinformation about the animals onto possible owners, and it needs to get fixed. I brought it to someone’s attention about it, but I don’t think they cared. The manager, some girl with a hunched back with short hair above the shoulders told me they were able to be in the same cage for a few more months even though I saw one of the hamsters shoving the other one around, also that same night they started fighting even though their scent didn’t change. whoever runs the store really needs to make sure the employees are knowledgeable about all the animals, even if it’s just something as small as a roach."

"I bought a male betta fish for my office a few days ago. I walked into the store, asked for help and had an associate assist me with EVERYTHING I needed to get set up and keep my new little friend alive. She was wonderful and explained things so well and I was able to leave with everything I needed. If you're like me and you're buying a new friend but you have no idea what you're doing, this is a great location to visit to get guidance with your purchases."