Parkwest Bicycle Casino

"At 11:00 p.m., the croupiers at the baccarat table get to work. Among them were several Chinese men in their thirties and forties, tall and with extremely arrogant attitudes. They only care about money and tips. This kind of person has no personality at all and has no sense of responsibility for his work."

"I've been here at least 4 times over the past year and this past stay was so awful, I will not return. I was playing baccarat in the high limit room and it took over 30 mins to get a drink. The pit boss and dealers were rude and condescending. Awful casino that does not pay attention to detail or hospitality."

"DO NOT COME HERE if you are not prepared for the worst service ever!!!! The fact that the housekeeper could steal your belongings, then lie about it, and the management team will not help but dodge responsibilities is beyond me. We lost a ring inside the room we stayed in and the only possiblity was that it was thrown away or taken by the housekeeper, yet they refused to compensate!!! My wife took the ring off during shower and set it on the seating/counter area inside the shower. We left the room without it believing that for hotels like this it would totally be okay. Came back to find that room was cleaned and ring was gone. Filed a report that night at the front desk because obviously the manager does not come in until the next morning. The next afternoon their manager Jessica called me and said that the only person that entered the room was the housekeeper, and yes they said they saw the ring and left it where it was. The manager also said that they looked everywhere in the room but did not find anything. If the manager was telling the truth, then the ring was not in the room, then the only logical possibility would be that either the housekeeper kept it for herself or she threw it away!! This happened inside a room on the hotel soil and was highly likely caused by a hotel employee, yet they refused to compensate for my loss. I have called and left voice mails a couple times since but have heard nothing. We know well that these hotels have insurances to cover these kind of situations, but because we are from out of state and they know it would be hard for us to contact them after we left, they think it's okay to play dead. Whoever comes in and stays here: yeah you better lock everything inside their lockers, or you might be lucky enough to have the same housekeeper that comes in to steal from you. Even one star is too many."

"Beautiful rooms, hotel and casino. Very convenient location outside downtown. Easy and free valet parking included and a very low nightly resort fee ($10-15). I will definitely be staying here again."

"(REVIEW by someone who didn’t book this hotel for the casino area) the hotel is much nicer inside, don’t be fooled by its building appearance. The front desk staff was very nice and helpful, and the rooms are very clean. With that said, the food service was horrible. I ordered food through their app and received notification that my food was done. When I went downstairs however, there was no food in sight at the pickup station. I went to the female servers and both just pointed me to the pickup station and wait there. None of them noticed my food was already done and sitting there. I even gave my name, and they didn’t even bother checking. Fast forward one hour later, one of the male staff approached me and I told him my name and he came out apologizing and gave me my food which was cold. He offered to remake it but I waited way too long to even wait for another. Forgot to ask for his name, super nice guy! The girls though, need to train more because I’m not sure how you can miss a pizza box and a plastic bag sitting there for an hour alone. It didn’t help that I watched two other staff got their food first from the pick up station…"