Mapfre Insurance 2060 Otay Lakes Road, Chula Vista, CA 91913

"Dont get this insurance! They prey on the poor. They advertise themselves at hispanic markets (ie: Northgate Market). But they suck!! I got in a car accident July 7th, 2022. The guy at fault was covered by MAPFRE. Getting reimbursed for my damages through them was a complete nightmare. The person assigned to your case changes every week, they all work on the same case. They are rude over the phone (when you eventually get the right person on the phone). The paperwork they sent me was incomplete. I had to ask them four times to re-send me the paper work, before I could finally get a check. Very unprofessional."

"This company is a waste of time,space,and money, anyone looking to get insurance please for the love of GOD never go here they don’t care about helping you and it seems like they don’t even care about business either.Thankfully after them trying to send me invoices for a policy I called over 2 months after my accident happened while still maintaining to be unprofessionalism and time wasters. Go with Geico or state farm"

"If I could give 0 stars I would! The absolute worst insurance company I have ever used! Orlando is one of the rudest and most inappropriate insurance people I’ve ever dealt with. BEWARE! Do not use this insurance company unless you want to be taken advantage of. They use illegal practices and I am currently filing claims with the insurance commissioner regarding their practices! If you or someone you know have been a victim of this company I highly suggest you contact the insurance commissioner on your claim. Make sure you carefully read your paperwork because the try to slip things into it without your knowledge. Their idea of full coverage is you paying 30% and them paying 80%. I’ve never heard of this in my life."

"Terrible company. The agent Ernesto Ochoa tells me one thing and then my bank is charged a total different price. I had two cars on my policy, I had removed one I was told that the price would drop down to $80 and they turned around and charged me for both cars anyway. Spoke with Ernesto Ocho about the situation he told me he was going to fix it and again I go to my bank account they charge me again for both vehicles. There has to be someone that we can report this company to because all of the reviews are terrible. If anybody know please let me know this company needs to go back to out of the country where they're from."

"If I could give this company zero stars I would. They raised my rate up without any explanation, I cancelled my policy and they still charged me the renewal fee of $350. It has been a whole month and I still haven’t received a refund. I’ve been calling, no one answers. They sent me a letter saying I OWE THEM $30??? EXCUSE ME? I’ve sent you emails, no answer. If I don’t get my money back, we’re about to have a huge problem. DO NOT GET INSURED BY THIS SHADY COMPANY."