Children of America Menomonee Falls

"I will be honest and state that when my daughter first started at COA, I was not happy... the director at the time seemed very unorganized and it took me way to long to get a call back to even enroll. The only reason I ended up still enrolling is because I didn't have any other options with transportation to pick my child up from school. Now, completely different story. Kristina has done an AMAZING job at turning the center around. She is friendly, responsive, everything is organized, the center was cleaned up and more of the right people were brought in as teachers for the classrooms. My daughter use to hate going to daycare, now she enjoys it! I feel so much more confident when I drop her off as well."

"Awful, the twos teacher is constantly screaming at the kids. Never any teachers in the classroom, out of ratio 90% of the time, the director filling in refused to help the teachers “because she was on a call” they need to do better!!! Mrs Ivy and Destiny are the only good teachers in that building"

"It's been challenging to find the right center for both of my kids with a lot of changes going on every day between the pandemic and we recently moved to area. I did a tour with director right before closing time. It was quiet. She was nice and helpful with all my questions. I decided to go back to pick up registration package after reading some good reviews about COA. So I went there with both of my kids on Friday afternoon. It didn't feel the same. It seemed chaotic and loud this time, siblings of some family were running around in and out the shared playroom right by front desk, between rooms and the building. I met the assistant director that day. I was told I could not look through the registration package until I paid for $200 registration fee. I was under pressure that they would lose their spots if I waited 1 day longer. So I paid and left with registration package for my kids. I went home and couldn't bring myself to complete the paperwork. It could be mom's instinct telling me that it's not the right place. I did not feel the welcoming and cheering vibe that a daycare center should have. They all could be very nice and sweet people but the second visit gave me completely off feelings. I found out that $204 registration fee is non-refundable. But I might put my kids in 2 other separate centers that I found more suitable."

"To truly understand this post, some context needs to be provided to make this fair to Children of America Menomonee Falls (COA). We requested "alternative" childcare through a third party since our main childcare facility is closed for the week. COA came up as the match for our timeslot and preference. Days earlier, I was asked to arrive early so I could do paperwork and then escort my child into the room. We arrived early and...nobody greeted me (see photos). I was let in by a parent leaving the facility. My child and I waited for 20 minutes before being greeted by someone. I took my child to her room and then came back out to the main lobby to ask about the paperwork (in case they need to reach our child's doctor or something). I waited another 15 minutes before leaving without filling out any paperwork...the paperwork that, days earlier, COA requested I fill out. My concern here is about the safety and security of the building. If someone else were to be let in by a parent leaving the facility who had worse intentions, we could possibly be looking at a situation that puts everyone in that building at harm. I was able to freely walk and sit around for way too long. The same woman who finally greeted me walked past me many times before I left as well. I understand people get sick or take vacations, but for this kind of business, it is unacceptable to have nobody at the front desk to make sure people are there for the right reasons. I can see part of what separates a 5 star Young Star facility vs. the 3 stars that COA has received (see photo). I am giving 3 stars because the teacher seemed nice, it was one of the cleaner childcare facilities we have been to, and we won't be here long. Please do better."

"Our daughter is thriving here and we’ve been really pleased with the new management team. Every staff member seems to know every child by name even if they’re not part of their classroom. Her regular teachers have all been fantastic and she’s treated really well. We get photos and videos on the app/email updates every day (there have been a few times where we get less detailed updates and no photos, but those seem to be days where her regular teacher isn’t there which is understandable). The facility is very clean and minus the regular sniffles that go around every school in the winter, they’re extremely upfront when there’s any illness that a child/classroom could have been exposed to. They do a lot of great age-appropriate activities, artwork, skills, and learning. We also appreciate being able to add drop-in days in case I need to take extra shifts at work. I contacted and toured many daycares before choosing this one, and we’ve been really happy we chose to bring our daughter here."