Jensen Property Management

"I absolutely cannot say enough positive things about Jensen Property Management. From our initial meeting, Faith was personable and kind. Answered all of my questions and always kept me in the loop about my application. From there, Michelle was an absolute God send! She helped us get into the home of our dreams! Every single step of the way, we were taken exceptional care of. The customer service is out of this world. I would HIGHLY recommend the team over at Jensen Property Management in a heart beat!"

"If I could give this property a zero star review I would. I moved in a condo in Murrieta on June 1st that I am renting on behalf of Jensen Property Management and this is like living in the slums of Murrieta. Since day one there has been nothing but problems. Extreme problems. And they still persist. When I viewed this property I asked Michelle the owner of Jensen Property if there were roaches and she said NO. This is something I ask any person showing me a property. For the simple fact that I do not do bugs. The day I moved in behold there were roaches. Baby roaches crawling on the wall, dead roaches, and roach traps in the cabinets. That is not ok. I already moved out of my home and I was placed in a bind. The roaches still persist and I am hearing nothing but excuses, gas lighting, games and no solutions. Her response is you have pest control for a year as if that makes it ok to move someone in with roaches when they asked you if there were any here. There has been multiple issues. Water heater stopped working properly a week after I moved in. It was working intermentally and I had to keep resetting the pilot. They said a part was ordered to find out the part wasn't ordered. And all I heard was excuses and after a month they replaced the water heater. Light bulbs in the hallway blew out and all of them never worked. Paint is chipping off the walls and flying on my bed when the AC comes on. One of the bathroom sinks were t working properly so I couldn't use it for 2-3 weeks. All the toilets run intermentally and they have never been fixed. The shower in my master bathroom was not working properly since the day I moved in and I have never been able to use it. It took over a month for them to repair that. There is tile that was ripped in my second bathroom and they finally fixed that 2 weeks ago. Lastly, there is mold in my home and I had to hire a mold inspector to come out because I don't trust this company and who they contract as workers. I have been getting sick ever since I moved in here. This company has known since July 9th I suspected mold in this home and they sent their mold inspector out on 8/1. He saw visable mold under my master bathroom sink and window. Michelle was also made aware that I am medically allergic to mold. They offered me a credit in June for July towards my rent that I did not ask them for. But I have told them on multiple occasions that if these roaches were not gone that I wanted all my money back. Now fast forward when I informed them of the mold and their lack of urgency and me getting sick. I asked them for a full refund of my security deposit and all the rent I paid Michelle told me NO. There has been no empathy or courtesy to put me in a hotel. Matter fact they told me they will not reimburse me for anything. All Michelle does is blame the pest control for the roaches here and her not being honest from the get go. She blames the owner of this property for the mold and other issues that have taken place. Blames pest control for the roaches still here. Michelle is the face for this property so she is just as responsible as the owner for these problems. I will NEVER recommend this company to anyone. MICHELLE has a attitude problem, does not show empathy, does not take responsibility and has an attitude in her responses in emails and texts messages and thinks it's ok to place a person in this living situation. WORST COMPANY EVER, WORST EXPERIENCE EVER! For a company to act like a renter should just deal with this is terrible, unethical, unprofessional and uninhabitable. Many civil codes have been broken at this property. NEVER AGAIN. Let me not forget to mention I recorded her bad mouthing me to someone on the phone at her office when I came in to pay my rent the same day her and her mold inspector were here."

"Having come from a short-term rental (high maintenance) experience, my wife and I wear worried about what we would be facing with a long-term rental property. We interviewed several property Management companies and decided to give Jensen property Management a try. After one year we are incredibly grateful we did so since Michelle, our property manager, promptly found a great tenant and has taken care of all issues and concerns with the property. This has been a worry - free year and we are looking forward to many more years with her and the Jensen property management team."

"It's always reassuring to have a reliable and trustworthy property manager, especially when you're frequently traveling. Knowing that Michelle and her team are available to handle any problems that may arise while you're away can provide you with peace of mind and ensure that your investment property is well taken care of. It's wonderful that she came highly recommended by a friend who also had positive experiences with her services."

"We have been using Jensen Property Management for over one year now and we are very satisfied with their service. Michele is very responsive to any questions or concerns from us or our tenant. I recommend partnering with them for your property management needs."