Jennifer Hockers & Associates, LLC American Family Insurance 3312 Packers Avenue, Madison, WI 53704

"I have a number of policies with this agency for several years. They have promptly serviced my needs and have reached out periodically to review my coverage resulting in some suggested adjustments as my life situation evolves."

"Gail is the most amazing client-focused service provider whom I have met. She is truly my friend, someone who has my back in every interaction. Thank you, Gail. You have been with me through the most difficult days of my life."

"Excellent service always! Timely, competent, helpful, pleasant. Huge companies could learn good business practices from Hockers and Associates."

"I signed up for Auto insurance (4 vehicles) in November of 2021 with the Jennifer Hack Agency. In 2022 we received a 21% increase and today I just received a call from Gail telling me it was going up another 11% in 2023. This has nothing to do with any claims or problems with my policy, I am leveraging all of the discounts they allow, this is just a standard AmFam increase and nothing we did as a family to warrant the increase. The same thing happened to my parents years ago which made them step away from American Family after years of having them. I know the cost of things has gone up but this seems a might excessive."

"Personal attention. I’m dealing with several stressful situations and the agent was extremely patient with me. I left a 30 year previous insurer because I received virtually no communication from agent. I was looking for an agent who wanted to know me and my insurance needs. I sent requests out to three agencies for policy information. Jennifer Haack was persistent in making contact with me to see whether I had further questions. Highly recommend!"