Kayser Ford Service

"Buying my new car from Kayser Lincoln of Madison was a very pleasant experience. They were very fair in putting the numbers together to make the deal work without undo pressure. The sales rep that I was dealing with, Matt Kuphal, was extremely accommodating and knowledgeable. Could not ask for anything better."

"It is great to have an auto service organization you can trust, and are very friendly and accommodating at the same time. They do what they say without fail. Consistently impressed by their work and their customer service. Jessica has been my contact for years and is awesome! I take all of our cars to Kayser when service is needed, whether or not they are Lincolns or Fords. Highly recommend!"

"Experience started after I had purchased an Explorer Interceptor at an auction. I needed parts. So I went to Kayser. The parts department was on their A-game, getting me the parts faster than anticipated. And they answered my million questions, treating me like I had bought a $100k vehicle from them. I was impressed. So when I was in the market for another car, I felt like they deserved my business. Spoke with Ed in Sales over the phone, then in person. What a great human! Actually LISTENED to what I had to say. Went to bat for me on my trade-in. Answered my questions. Made sure the new Explorer was clean and ready to go when I picked it up. Outstanding job. I later found out my ride needed some misc. warranty work from the factory. Between the sales manager, Josh, and Alex and the gang in service, it was knocked out! Never once did they make me feel bad about my being picky or voicing my concerns. They were always in contact with me, letting me know where they were in the process, and what steps they intended to be taking in the future. And when I talked to the collision center about touching up some areas on my own, Casey was right there to guide me on my way. I can honestly say I've had the red carpet treatment from Kayser from day one, and it has never tapered off. Exceeded expectations and then some!"

"Great experience! Listened to my concerns. Gave me choices regarding what was going to happen. Made me feel heard, respected, and valued. I think Kurt went above and beyond to make me feel comfortable with the process. Jeremy L. Explained what was happening as well. I would not hesitate to go back to Kayser!!!"

"I used Quick Lane to get an oil change. They gave me an accurate wait time and got the job done efficiently. The technicians were working in a cold garage since wind chills outside were far below zero. They did a great job anyway. I also had questions about some coverage I purchased with my vehicle 2 years ago, and the salesman who sold me the car came to chat with me in the waiting room to answer my questions. Everyone I dealt with was very friendly, helpful, and efficient."