DoubleTree by Hilton Pomona

"I'm a Hilton Diamond Member and had made reservations for a particular night. I had communicated with the Hotel previous to me checking in that my Drivers License expired and that I hadn't received my new one as of yet, but I would add the person that was staying with me to the reservation. I was told by Shanti at the front desk that the person being added to my reservation needed to have a copy of their drivers license and a credit card to check-in, which that person had. Upon arriving to check-in, I was refused service because I didn't have my ID & I explained to them that the party on my reservation, who was with me at check-in had theirs. I was still refused service even after following the instructions of the front desk person who was there upon my arrival. I was forced to find another Hotel in the area which I find absolutely appalling. I have never been treated like this St any other Hilton property... I filed a complaint with Hilton and was told today that there would be no compensation made & that's it. Apparently being a Diamond Member means nothing - I will never stay at this location again & I recommend neither does anyone else. You're in the hospitality business... well they were anything but hospitable and maybe it's time I switch to Marriott Properties. Disgruntled Consumer & Diamond Member"

"I've been in this hotel couple of times and unfortunately I had very bad experience last time. I had 2 night reservation and couldn't have a pleasent stay even for couple of hours! The front desk was not honest to help me out with my needs and if I brought my complains to the back office 2 times, I expected to see the issue was resolved, but I had to call myself again to check if the room is ready or not. The furniture are dirty, with many scratches and I think the management had changed over past year, since new staff needs training on how to treat a guest."

"Overall great value & a hilton property. Looks like they are renovating. Rooms are standard, dated, but works. Not the quietest hotel, you can hear rooms next door and above, and that old house sound. Breakfast was just coffee… decent views. Friendly staff. Love using the hilton app, can they add a parking pass option on the app? Save paper and time."

"I stayed here for Anime Impulse LA for the weekend, it wasn't a bad place and it was in a convenent location, plus it was one of the more affordable hotels in the area. The breakfast they had was pretty good, the room was clean and the beds were pretty cozy (except the flat pillows). My one issue was, the check out process was a little irratating cause they got my reservation mixed with someone elses, but this was fixed at the end of it all. Otherwise, I don't have any complants. If I come back to Anime Impulse LA or if they're doing it again next year, I'll definately stay here again!"

"This hotel was nice to stay at, the add on restaurant was also nice. Per usual customer service at double tree was top notch. They appear to be renovating so some of the ceiling single didn't look the best. If they try to give you rm110, ask for another room. It adjoins the elevator so you do hear the elevator "engine" every time it's used. Also because the waiting area for the elevator is right above the room you'll hear conversations and alot of steps. Didn't bother me while sleeping, so that's nice."