Russ Darrow Chrysler Dodge Jeep RAM West Bend Service Center 2617 West Washington Street, West Bend, WI 53095

"The vehicle i bought is great! However the sales department wouldnt work with me on a price and i couldnt take the vehicle i purchased home until they received title. Took over a week. The sales guy was nice and all but seemed more interested in the sale than any questions i had. Good thing i researched the car before I bought it. I had no problems with the financing guy! But it was not an experience i ever want to go through again with a dealership when I'm paying cash for a vehicle."

"The first deal fell through, no fault of Russ Darrow’s. It was a good offer minus the add-ons. When I called back a day later, the vehicle had sold. Needless to say, I could have kicked myself. The next morning, Russ Darrow left a message. I called Jon, the Finance man, he hadn’t called me but, had asked how I was doing and maybe another vehicle would come in and Brandon would keep me in mind. A few days later I met up with Brandon, a Mazda3 came in and a deal was had. Family, friends and neighbors tell me, That’s a nice car, Nanc. It’s a nice car. Thanks Brandon and Jon"

"Wow! What a difference! Love the new place. I almost did not go back to the last place, but I’m so glad I did. Compared to the previous location, it was a completely different experience from start to finish. From the staff to the payment to the time frame etc, everything, 10/10 all around! And Nick was wonderful. Enjoyed watching the overall video of my vehicle as well. Great job!!!"

"Too many contacts. First a lady, then Brian , supposedly our sales person, sent 2 videos, then Jon who was very high pressure! Tried to charge us for some type of coating that they had applied without our request and the warranty that went with it, which would have upped the price by almost $3K. Not acceptable! Was ready to walk on the sales, when lo and behold they took that charge off! We had driven almost 200 miles to look at this vehicle, but I was willing to leave without it! Doubt I will ever deal with them again! It would have to be a VERY GOOD DEAL!!!!"

"I’m a little disappointed today. Got there and had to argue with service department about my free oil changes and tire rotations. They finally got it straight but this is second time I’ve had to address this. I guess customer being right is not so at this dealership. This is my third purchase there and have recommended many others to purchase from there. There is a starks difference between sales and service. Janessa is GREAT. However I came for oil change argued with service staff, spent an hour there. When I was leaving I was told brakes were good, tires were good. Then as I left I had to turn back around to have air put in my tires. After being told everything was fine. The warnings about tire pressure were clear as day when they moved it, twice! Not only was dash lit up but it sounds an alarm. Highly frustrating after a long day of work. If tire rotation and oil changes weren’t free I would not being coming there for service. If only part of service being done why would I entrust you with my Jeep."