Walmart Auto Care Centers

"First they didn’t have the lugnuts for my sisters tires. She ordered some and they told my sister to come back the next day with them. She goes to there and then gets told they don’t have the tools to take lugnuts off her car. Expect some “service technicians” (they are not mechanics per the service technician I spoke to there) to suggest unsafe driving hazards to work with you - he told my sister that if she can find a mechanic to loosen the lugnuts and then drive the car back to Walmart then they would work on changing her tires. Highly not recommending this location for the poor service and attitude from the technician, but also do not recommend ANY Walmart if they don’t have the tools to work on cars!"

"They took me in on short notice everyone was super busy and stressed but they still gave me good service and a lower price then what was quoted from Mavis after Mavis had me waiting I drive over to Walmart and they got it done no extra fees or long wait thx everyone in the auto department"

"What an absolute sh!tshow and complete nightmare. I called the Saturday of Memorial Day weekend to make an appointment for new tires. The lady who answered said she could get me in the next day at 8 am. I drove a half-hour there on a Sunday only for her to tell me she had me marked down for the following Tuesday. While she's telling me this, the mechanic came in to ask if their 8 am appointment showed up, and he was told no. I offered to take that customer's appointment since he was a no-show, and I was told I couldn't because he would definitely show up (he'd left angry the day earlier after waiting for an hour for an appointment that never happened). I waited until 8:30, and their 8 am appointment still hadn't shown up, but his time slot was still not offered to me. I drove back again the following Tuesday for my appointment, and they changed my tires and allegedly provided an oil change. They charged me for one but never provided the mileage sticker. Shortly after, my car started leaking oil slowly. I called a mechanic much closer to home, who suggested I take my car back to whomever did the oil change. For obvious reasons, I was very hesitant to do so. I called Walmart, anyway, and was told to ask for Glenn, who would be there until close at 7 pm. I came in an hour or two after I called (mid-afternoon) and asked for Glenn. The woman at the desk looked surprised to see me, then told me that Glenn was busy working on a customer's vehicle and I would have to wait. After 45 minutes of waiting, I went back to the service desk, and the woman said, "Oh my gosh!" She'd forgotten I was still waiting. She went to get Glenn, who spent the next 20 minutes on a personal call while I continued to wait. Glenn finally checked out my vehicle and told me that they'd forgotten to tighten something when they did the oil change. He did top off my oil and tighten whatever needed to be tightened. I had to drive a total of three hours round-trip for one oil change. When I mentioned this, the lady at the desk tried to tell me it was because people drove poorly. No, it's because I live a half-hour away, one way, and had to make three trips to get this oil change right. I will never go back to that laughable excuse of a "service center.""

"Called on a Friday to schedule for 4 new tires. Guy on the phone only said he had 2. Then tried to sell me tires $60 more per tire. When I said I would go somewhere else he then suddenly found 4 of the ones I wanted originally. I confirmed me had 4 of the ones I wanted and he said yes. Scheduled for Sunday at 3:00. Dropped the car off and confirmed they had the tires and the lady said yes… got a call at 4:15 that they took all my tires off and noticed they only had 3 tires. I complained and the kid said he would put 2 new ones on and leave two old. I told him no, let me talk to a manager. Waited 15 minutes on hold and the manager Brett talked over me on the phone the whole time. I told him I drove 30 minutes there because they confirmed they had them and that he should put the 4 more expensive ones on and eat the cost since it’s their fault. Told me he didn’t know if they could finish it today… asked him how I was supposed to get home. Flat out said he knows his staff isn’t checking inventory and they’re losing money because of it. I got 6 texts back and forth that my car was checked in and was started… repeat… finally got a text at 5:45 that the car was ready. Got there to pick it up and it took the kid 20 minutes to figure out how to ring it up. Even though I got better tires for the same price I was going to pay 10/10 wouldn’t recommend going there. Completely unqualified employees."