Pelican Inn & Suites

"Amazing location directly across from the beach and entrance to walking path. Pool was slightly heated enough for the kids to enjoy. Hot tub was great as well. Towels were provided at both. Room had been updated, although the bathroom had some cracked tiles and peeling wallpaper. Great pillows and bed and friendly staff in lobby. Stayed in the two queen ocean view suite."

"No one warned us ahead of our stay that a noisy renovation would be occurring on the floor directly above our room. Sliding door to patio needs replacement and was dirty anyway. Drape is full of holes. Bed was fine but furniture was old and falling apart. TV had no guide function. Chest of drawers old and stained, we just used our suitcases. Bathroom was a joke; stained tub, stained sink, bathroom door panel dirty from something, panels on tub are corroded and stained, ALL caulk is dirty, old and/or falling apart. Disabled parking location is also a joke - too far from room, on a slope and other non-disabled parked there anyway. Very difficult for my wife in a wheelchair to access our vehicle going and coming. The condition of this room does not justify the rate we were charged. We are long time patrons of Pelican Inn, first time we had been back in a long while. Very disappointed."

"I booked a ocean view room. When I checked in they gave me a partial ocean view (I was not informed of this change ahead of time or even when I checked in). I was still charged for the ocean view room and told the charge would be adjusted later. Not only did they not adjust the charge but they gave me a credit at check out and then charged me for the credited amount after I left. I have tried repeatedly to talk to someone, but never receive a call back and the manager is never available. Stay at your own risk!"

"This hotel was exactly as advertised. While the carpets and furniture in the room were a little dated (but totally functional), The bed was SO comfortable and the linens for both the bed and the bath were amazing. The towels were so soft and huge! And the bed had big pillows! The couch was comfortable, the fireplace was great for the chilly evenings and the view from the balcony was beautiful."

"This is solely a review on the customer service. I had hoped to stay here for an extended anniversary getaway, and had narrowed my choices down to this and one other option, but I had a few questions based on lack of or conflicting information online. First, the number is not direct to the hotel. Second, the rep was extremely rude and sarcastic, and chose to skirt answering directly based on semantic language. Seemed as though he didn't really have any answers, like he had never been to the property. I tried asking if he was on-site, but he hung up before I could ask. Based on this interaction, I can't book with this hotel. It would be incredibly useful if they would provide pictures of the room bathrooms or describe them online. When booking a romantic vacation, I can't imagine a standard tub/shower combo would suffice."