Oceanpoint Ranch

"Oceanpoint Ranch is a quaint little property situated on a slice of land between the CA 1 and Moonstone Beach Dr. They have lovely "cabins" (we stayed in #147 on the end) with beautiful views, wood burning fireplace (they provided a wood bundle), very comfortable bed and a claw foot bathtub (There is also a shower). Nice heated pool (no hot tub) and easy beach and bluffs access. Our stay was very relaxing and peaceful. Great customer service; would stay again. *Note : with proximity to CA 1, you will hear early morning highway traffic if you have the windows open."

"The hotel staff were all very friendly, the bed was insanely comfortable and the room interior design is really nice. We also appreciated the private walk to the beach without having to cross the busy street with the dogs. Will definitely stay here again!"

"DO NOT STAY HERE! The property is beautiful but that’s about all they have going for them. The customer service here is the worst I’ve ever experienced. They did not have keys for us upon arrival and we had to be escorted to our room every time we needed to enter. We were also not informed, but found out later that they were very aware, that there was going to be a power outage. Because of this, guests were locked out of the rooms, and we were left without heat from 7pm to 2am in 40 degree temps. Never were we compensated or given an apology for our inconvenience. Their restaurant, The Cow Tipper, was the icing on the cake. They have one person at the front that takes your order to be paid upfront. This person also is cleaning the tables and serving the food. After over a half hour of waiting for our meal, realizing that no one has even been served, we were then informed by a manager that there was a gas leak. We were then evacuated to wait outside for our meal in the rain. We asked for a refund and decided to head out. An hour later, after packing our bags, there were still the same guest waiting outside the restaurant for their food. They absolutely have no regard for others and do not care about the inconvenience. My husband has called several times after our stay to speak to a manager with no call back. They are either overwhelmed with upset guests, or do not care. I would never recommend someone to stay there due completely upon the customer service. They will leave you high and dry with a smile on their face."

"My fiancée and I stayed at Oceanpoint Ranch to consider it as a wedding venue. While the property was cute, our stay and guest experience was absolutely awful. First, upon check in, the woman at the desk was trying to help a couple that had been locked out of their room. She didn’t have the keys she needed and had to wait for a manager. We got checked in all right, and explored the beautiful property - you can fully walk to beautiful moonstone beach. But, the gorgeous beach access was not enough to make our stay worthwhile. When we returned to our room, the power went out. Luckily we had a fire going. There was no communication from management or the hotel team concerning the outage. The lights came back on and woke us up around 3am. The room was only stocked with two bath towels, two washcloths, and two coffee cups. No hand towels and no water cups. One of the coffee cups fell apart and spilled hot coffee all over my lap. So, I went to the restaurant to get a coffee on our way out. The restaurant was so under staffed that I stood there for 5 minutes without anyone taking my order. I walked out with no coffee and mildly burnt legs. From a wedding venue perspective, the team barely accommodated us. They were reluctant to organize a tour and were not local to the area, so the whole thing sounded like too much of a hassle. From a guest experience perspective, we would never recommend booking this venue. It’s good on a first look, and might be good for a day, but I would never want any of my guests to stay the night here. Overall, the staff seems wildly unhappy, the rooms are not well stocked, and the response to changing logistics is abysmal. Disorganized at best, negligent & greedy at worst. We’ve stayed at motels that are more pleasant than this. We drove by many other cute hotels, so I’d recommend staying somewhere else."

"I've have stayed at many hotels through out the years to give my family amazing memories to remember. I booked with Oceanpoint Ranch 07/18/2023 and was schedule to stay for the new year 12/31/2023-01/01/2024. My kids and I were looking forward to all the amenities this location had to offer. I called early because we arrived sooner than expected and asked if any rooms were available for early check in, and I was told none would be ready before 3 pm due to the amount of check ins they had the night before. So I was okay with waiting till 3:30. Keep in mind I booked in July. I traveled with my 15,7,and 5 year old kids. I also flew in my Mother from Mexico to enjoy the new year with us. 2 hours before check in I get a call saying they did not have any rooms available for me and that I could go else where. I was not okay with that decision and drove to the hotel myself to see what happened. When I arrived the assistant manager said there was nothing he could do. After explaining I had three kids and my mother with me. Not many guest had arrived yet so I asked why is it that I have to give my reservation and that it should have been a first come first serve basis. He said there was nothing he could do. He said the best he could do was book me down the street. I said that wasn't good enough. I booked 6 months in advance to give my kids a good new years. We even bought smores to make over the fire place. But nope there was nothing he could do. So I asked for him to call the manager and said there was nothing he could do and if I didn't leave he would call the police. This was the most unfortunate and disheartening experience. I live 3 hours away from this location just to be told there was nothing he could do for my reservation and to call cooperate and hope they answer considering it was a holiday. I truly hope others don't go through this experience with ocean point. It was a major disappointment and customer services was horrible."