UCLA Health Santa Monica Laboratory 1245 16th Street, Santa Monica, CA 90404

"Disorganized and slow. Came in to pick up a container. Registered on the little tablet with nobody elsr in the waiting room. Was told 9 min wait time. No person behind the counter. 15 min later people come to staff the register."

"the blood draw technician (I think his name was "Tony") was completely rude and illogical. will not return here in the future."

"Never go here - impossible wait, inhospitable and unprofessional staff - seek blood draw somewhere else 48 mins to register and 2 people in labs- we waited 50 mins to register!! Not even see someone"

"Waited for 30 min to get to registration desk and another 30 min to get blood drawn. Only one person at registration. Need to staff better to accommodate busy morning."

"I am shocked by how far this lab has fallen. I've been here before for blood draws, and it's always a lengthy wait, but this time it was beyond belief because it appeared intentional. When I arrived, one hour ago, there was one woman working the checkin/registration desk and, fortunately, there was only one person in the line for blood draws - which means the phlebotomists were back there, waiting to see patients. What was reprehensible, is that the person at the check in desk wasn't doing anything. She was not doing her job - she was not working. She was meandering around, talking to her co-workers, chuckling about things, and clearly not interested in registering anyone. There were 7 people waiting to be registered, and within minutes the one person who was due for their blood draw had been serviced. Which means the phlebotomists were in the back, just waiting. Why? Because the receptionist refused to work. I asked her why it's taking so long to register people, when all she needs to do is call them up, confirm their name and DOB, and send it through to the other line, for blood draws. Her response was "I'm busy." In the hour that I've been sitting here waiting to be seen, multiple other people have approached the registration desk to ask what is taking them so long. If the receptionists would do their jobs, this would move through at a reasonable pace. UCLA, you need to investigate this office and see what is happening. It should not be the case that people are waiting for over an hour just to be REGISTERED to get their blood drawn. Perhaps if you allowed people to stand in line at the registration desk and get checked in, the receptionists wouldn't sit there on Instagram and ignore the waiting room."