Best Western Plus Airport Inn & Suites

"Thank you to Celina. Great customer service. Answer all my questions. Perfect Response. She made sure if my room was ok the room was perfect. And that's great customer service I felt home away from home thank you again Celina."

"Front desk person seemed annoyed. They had a bunch of black cats sleeping in bushes and wandering around with pans of cat food near the covered car entry. The room had comfortable, clean, bed but had feather pillow, which are terrible for my allergies and asthma. In general the housekeepers keeping the room very clean, however, the room is outdated, broken, dirty and rusty (See images). Even the toilet paper holder was filthy and rusty. The mirror frame was broken/separated and top or shower wall filthy and seal cracked. The worst part was the upholstered corner chair,...it was heavily stained with EEEwwww, .(image attached, so disgusting.) This was a bacteria fest in that room...deserving of a full refund that I even had to stay there. It makes feel so grossed out. After paying almost $150 they should be ashamed. It seems like the cleaning team does the best they can and that the owners/management don't care at all about the condition of the rooms. People are probably stuck once they're there as it is an airport hotel. There was also a posting that they never started their airport shuttle again, after the closed for Covid. It's carrying that way too far."

"This place is one of the worst hotels I've stayed at, they harassed me for the 2 weeks I stayed there. My daughter has a service dog and they gave me problems for 2 weeks because of it 1 morning one of the ladies didn't let my 16 year old daughter back into hotel she had to wait outside for 2 hours while I was at work and they never apologized about it. Then 1 night they called my room at almost midnight waking me up harassing me about paper work for the dog I told its against the law for them to be asking for it. Then the weekend I checked out I get a call saying I left the room unusable which is a lie all I left was some trash. Now they are trying to charge me extra fees which is ridiculous I asked for pictures as proof and they refused. Do not stay there, go somewhere else."

"This hotel is deep in a residential and industrial area. It doesn't look like a safe neighborhood and they suggest bringing everything from your car. The first night the ice machine didn't work, but they fixed that. We had to stay here for a week due to car issues. We used the hot tub many times and that was amazing. We also used their laundry room twice. It may look small but it is efficient. The staff was always nice and helpful. I had to change my review after the first night to be fair to the hotel. They did fix the issues we had right away."

"I WILL stay here again. I had a great one night stay. The room was wonderful. Everything just worked. My first hotel room with hardwood floor / no carpet. Internet worked great. Got a lot of work done. This team pays attention to details ... the room door had a doorstop! I love that. My work involves lots of tech gear and I always struggle getting gear in and out of my room. That doorstop saved me frustration. Breakfast was great and the person wrangling breakfast was cheerful and positive making a great start to the day. Thank you team. (Please do follow Oakland best practice and empty out our vehicle so nothing is visible encouraging a break in.)"