Hudson Ford Service

"I was in desperate need of a car as my older Impala was dying on me. I was lucky enough to get an appointment with Dakota to test out an explorer I had my eye on. Dakota was very personable and kind and over all they had such a good vibe here. At other dealerships I always felt pressured, but instead he gave me so much information and was very kind! I also worked with Paige in finance, she had such a welcoming tone. She was able to help us find a bank that would finance the car for me and was so good at explaining everything as well! Overall a great experience and will definitely buy another vehicle from them in the future!"

"I ordered four new tires and they arrived in time for my appointment. I had them mounted & balanced plus a four wheel alignment. The job was done in just over a half hour and I am very satisfied with my new Cooper tires. I had enough Ford Pass points to substantially reduce the amount of my bill, plus an option for more points or a cash rebate. I chose to add points and Michaela was very helpful assisting me in getting the process completed. I have bought or leased four new Fords from here and have done virtually all of my service and repairs on both of my vehicles at Hudson Ford over the last ten years and I keep returning because of the great dealings I've had with all departments."

"To take care of a recall, a Ford technician called me to set up a date and time to actually come to my house to do the service! He called approx 15 minutes ahead of time,arrived at the set time, was very friendly and professional. Took care of the recall/update and was on his way!"

"I had a rather frustrating experience at Hudson Ford! When I was in for a scheduled oil-change on Friday I explained that my rear right blinker was not working. She explained that it was still under warranty (just barely) and that she had ordered it and it would be in on Monday. She asked if 4pm or 4:30 would work for me to come back in to get it changed. I said I could make the 4:30 appointment work. When I arrived on Monday at 4:30 I also mentioned to her that there were 2 oil spots on my garage floor where I parked my Bronco on Friday evening after my oil change. She said that they would take a look at that as well. At 5:07 she walks over to me in the waiting room and hands me my keys and said "I'm sorry but your part didn't come in so you'll have to call back tomorrow and schedule another time!" I'm still confused why I wasn't called earlier in the day and told that the part had not arrived OR at least tell me that at 4:30 when I arrived so I didn't have to waste 37 minutes in the waiting room with my 2 children!?!? And shouldn't they have checked the oil leak? I drove 40 miles for nothing & added extra miles to my vehicle that the warranty is about to expire on. Not good customer service!"

"There's a reason these guys have a big name. Go check them out and get your services done the right and the efficient way!! Looking for a vehicle, they are not the type to pressure you into buying vehicles like other businesses. I can't be thankful enough to have dealt with some amazing people who have made life easier for me. When servicing vehicles they make sure to go through everything they have done and will always let you know when repairs need to be done. This is why I give a 5 star rating."