Festival Foods

"Self-checkout only this morning. Minimal available assistance, and you will not get through the self-checkout without it because, per staff, 1) The machines will not read the codes on produce, and 2) The machines will not accept cash (a manager type needs to print out your receipt and take you to a manual checkout to accomplish this). I had maybe eight items and I had to call for assistance twice. I would have gotten through a regular checkout faster if one was available. Several months ago I would have said this is a great place to shop because the people are so friendly and helpful but now I would recommend that if you are having a good day and want it to last, avoid this place. I won't be back."

"Did I read our bill right? An extra $8 to keep our turkey in the fridge and $5 for us to come pick it up. Do you charge all your customers' junk fees or just the ones that make a Thanksgiving order in advance? I thought keeping meat refrigerated was just a norm, wasn't expecting an extra charge for that, and really- a fee for picking up my own order. Ya got me this year but never again."

"Great new grocery store in Verona. Well lit store and clean. Easy to find your way around the store. Staff was friendly and helpful. A young girl helped bag our groceries even though we were in a bag your own line. Easy to get in and out once you know the layout of the store."

"I love this brand new grocery store. It's open late and huge! They have really good ad coupon discounts too , which are in the paper every week. They've even got a playroom for kids to use while you shop. It's a great family oriented shop with amazing store made goods."

"The location had ample parking,a sufficient number of handicapped spaces, a couple of wheelchairs, and a couple of scooters. The entryway and doors have ready handicapped access and clearances, with no difficulty using automatic did while using such devices. The store is large and easily navigated by multiple carts in the same aisle. There are fliers for advertised specials as well as an aisle directory at the entry to the store. The store is clean bright, well organized, and had proper signage for advertised specials, everyday low prices, and special events. They offer free coffee with flavor syrups at the end of the send serve hot food warming table. The salad makings all looked fresh and tasty, though the hot food warming table looked like the temperature was set a little too high, with food pulling away from the edges of their bins or cooked onto the edge of the bin. The deli looked amazing and ready to feed a large dinner party or a tailgate party. So many options to choose from and all of it was very appetizing. The items in the bakery all looked fresh and perfect. Seasonal specialties, cookies, breads, frosted cupcakes, and society cakes all looked perfect and ready for the table. The produce section was clean and smelled fresh and zesty with all of the produce presented in an attractive array. I was inspired by the layout to make a few dishes this week. The seafood and fresh meat section offered great deals and so many options for take and cook, pre-made selections. I was again inspired to make several dishes this week. The one downside I saw in the near sending was that the roast I had selected was leaking due to the foam tray used to support the 3lb roast was broken in a few places and it had cut through the cling wrap it had been packaged with. I selected a different roast, let the gentleman in the section know, and he gave me a cleansing cloth with hand sanitizer on it to clean my hands while he went to retrieve the roast and check the others for possible issues. The canned and boxed good aisles had everything I was looking for and more. The frozen food aisles were plentiful and well stocked. There are several checkout lines with people to help with bagging as well as self check lines that take a variety of payment options. Sadly, Festival Foods does not have a loyalty card or an app available, but you can opt in for emails to be sent with specials and such. Over all, I give this store five stars. All of the people I spoke to we very helpful, friendly, upbeat, and knowledgeable and took the time to verify they had heard me correctly because I had laryngitis. The level of professionalism and care had to be selected by HR, it can't be taught. I hope all of you have as positive of an experience as I did."