Crate & Barrel

"Bought a Breville espresso machine and coffee grinder. My husband and I spent some time in the store trying to decide which one we should get. We were asked a few times if we needed any help. We didn’t, just had to decide what we wanted. When we were ready to checkout we just told one of the employees on the floor and they had the items at the checkout ready for us by the time we got up there. Very easy process and it was great to have our items same day."

"Don’t go to this store if you’re young and aren’t dressed a certain way. I went in to purchase a set of plates and a salt/pepper cellar, but the attitude from one of the staff members really turned me off. I’ll be ordering online instead."

"Horrible experience at Mayfair Crate & Barrel today. Ordered a Christian Ulbricht Nutcracker for pickup and was shocked when it was brought out to my car just having been thrown in a bag. It’s a holiday tradition to buy a nutcracker each year from Crate & Barrel and it’s always come well protected in the original packaging from the manufacturer. The sales person was extremely rude and unhelpful. When I mentioned that my nutcracker was clearly a floor sample and that I shouldn’t be charged full price, he responded that there was nothing he could do. I said that I no longer wanted the nutcracker and the salesperson left in a huff. If this is the poor service I get purchasing a nutcracker, there is no way I’ll consider buying furniture from Crate & Barrel. The company may at one time have offered good service, but it doesn’t anymore. Don’t waste your time and ruin your holiday by shopping at Crate & Barrel Mayfair."

"This store has some of the most stuck-up and rude employees I have ever seen. The stuff is nice, but the side eyes my boyfriend and I recieved? Will not be returning. I don't know if it's 'cause we're young or he's a person of colour, but do better lol."

"Disappointed, ordered a piece of furniture. Told by the staff at the store, it was not in stock, order online and it will be there in four weeks or less. Four weeks came and went, calls made to the store, not in, tracking thru the portal showing only the order being received... but expect it shortly. Then the date moves back from any day to 60 days later. Now says it will arrive early May... awesome except its already mid-May. Call the store, they know nothing, if you call after hours... they tell you their hours, that they are closed and hang up on you. Worked with Marian on their chat line, professional and in minutes told me its been in, and will reach out to the store confirm its in and I can pick it up. I've been a long time customer of Crate and Barrel... have three rooms fully furnished with their products. This was the first purchase in the past three years. Times have changed."