O'Reilly Auto Parts 405 O'Keeffe Avenue, Sun Prairie, WI 53590

"Purchased a car battery with a 3 year warranty from this location. It died on the very last day of the warranty. I went to get it replaced but my purchase wasn't registered in their computer system so I had to pay for a new one. I went somewhere else!"

"Shawn (I think) was excellent. There was a bunch of folks waiting for assistance and he greeted all of them and handled them in an efficient way. Great service!"

"Customer Service was awful, depends which employee you go to. Should've waited for the one in the white tag instead since the employee that I was with was unprofessional, talked very quiet and had to keep repeating the same question after I already gave the answer, also kept taking up the wrong parts. Plus brought the keyboard to the other employee while they're helping someone just to type something in which I found disrespectful, would not recommend the one in dreads if you're trying to find your parts correctly."

"I came into O'Reilly today having a very difficult time with my truck. I just left from having my vehicle serviced, so I was lost as to what could possibly be wrong. Sarah came outside and assisted me with figuring out the problem (I was extremely low on oil). And I was checking it all wrong. Not only did she show me how to check the oil, but also how to add oil. Although I was quite embarrassed, she assured me that I was okay, and that she was there to help. She even provided a referral for a good mechanic! What could've been a horrible Saturday, ended up being perfect. Thank you for helping me! I'm so grateful."

"Todd at your Sun Prairie Store was amazing. I cannot begin to tell you how greatful I am for his amazing Customer Service at the Sun Prairie location!!!!!! I came into your store in tears. I had an awful experience at another auto part store. The person there was so rude and awful. He quoted me for a battery and I left. I could not justify giving this place any of my money! When I came into Autozone Todd was patient and understanding. He quoted me a price that was half of what the other place did. He put my battery in and talked to me with respect. I can not tell you how much this meant. Thank you to Todd for his amazing customer service. I went into work singing his praises. I work with all women and we all talked about how going to deal with car issues is so stressful. They all said they were making sure they keep AutoZone in mind. Thank you"