Panera Bread

"My wife and I are in Madison because she had surgery today in the area. After leaving the hospital and not eating for nearly 24 hours, I asked her what she wanted and she said Panera. After getting her settled in the hotel I set off for this location. My wife wanted a soup bread bowl and an m&m cookie. When I walked in, I noticed that there were no cookies other than chocolate chip. When asked for my order by what I think was the manager (very nice man). I asked if there were any m&m cookies and he said "I can probably round one up". Then I asked for a bread bowl of the soup my wife requested...he asked in back if there were any and the response was "all out". Without hesitating he walked over to where the stock for the next day was and he grabbed a bread bowl and gave it to the cooks to use. I was blown away at how customer focused he was. Only because of his efforts was I able to bring my wife back exactly what she wanted. In a world where customer service seems to be a dying art, this was the exact opposite. I didn't catch your name Sir but please know that my wife and I truly appreciate your efforts to make your customers happy. Unfortunately we don't live in the area but I feel compelled to let the public know what a wonderful experience this was. Thank you so much!!!!"

"As a customer, you put your own order in, you seat yourself, you have to clean your own table before you sit. You have to go up and get your own order. You clear your own table. Might as well let everyone cook their own meal. Terrible service and set up! 30 people working but no one to clean tables and put soap in restrooms? Crazy! The other location was more cozy and nice also. Too big for the workers to keep clean!"

"This location is, unfortunately, a disaster. Every time we go, it takes half an hour to get a sandwich made even if it's completely dead in there. I think I've gone about five times now, and they've messed up my order every time. Burnt bagels, no cream cheese even though I paid for it, missing sides, etc. The tables are disgusting, they are always out of what I'm trying to order (even though I get something different each time), and if you dine in, they just set your food out without calling your name, so even though you've been waiting for 15 minutes or half an hour, you don't know that it's finally time to pick up your food and you end up waiting longer. Staff seems cranky. I don't think there is an issue with any one employee; it seems like poor management."

"Busy at noon. Place is easy to find, parcking is available. Staff could be more friendly but in general del service is good. We had to wait a while for the food but it was worth the wait. The chipotle flat bread was amazing! The chocolate latte no too strong no too sweet. The chocolate croissant is excellent. They have a microwave inside a cabinet in case tou want to heat your pastries up."

"My order came with no dressing and my lettuce had a lot of brown icky lettuce. It was not good as it usually is. Not impressed today at all . My order # was 95670012"