Applebee's Grill + Bar

"We went to try again to enjoy a good meal. Well, it must be the way they train their employees. The waitress took our order and brought our drinks, and then nothing. 45 mins later, the waitress came to the table and said, "Your order was lost, so I just just reentered it. I can bring u an appertiser free of charge until your food comes out. This happened to us in Oshkosh WI and now in West Bend WI. There was a family of 5 next to us that came in about 10 minutes after us, and it happened to them also."

"Food was cold! Ordered Parmesan steak and it didn't have the Parm on it. Steak was also tough. Definitely has gone downhill in the past few years. Was my favorite restaurant. Not going back again. 3rd strike out for me."

"Think twice before ordering from this location. What's supposed to be tomato bisque, is not. It's extremely salty and they actually put the croutons in the soup and a lot. It was mushy, salty, and terrible. It was tomato soup not bisque. They call it that to get you to buy it. It's normally my favorite, from.other places. The forgot to give us the chocolate cake too. I ordered the salmon with mashed potatoes and just as terrible. The salmon was so over cooked and dry, I couldn't eat it. The amount of blackened seasoning was beyond to much. Again, went in the trash. Mozzarella sticks were dry and old. Another item in trash. Dog wouldn't even eat them. The shrimp was so fishy, it had to be old and they forgot the cocktail sauce. All together, $60 went in the trash. It's sad because Applebee's used to be good. This location doesn't care what they give their customers. Or the cook needs to be fired. I appreciate your response to my review, but for some reason I can't copy and paste the link you sent me. Is there another way?"

"Good food at reasonable prices. Negative customer service experience that should have been resolved with training upfront, but was addressed by a manager at the time it occurred. Our waitress Tiffany charged an arbitrary number to our gift card and put the rest on credit, rather than using the gift card first and charging the remainder to credit. This was clearly a minor training error that could have been addressed professionally. However, when asked about it, she told me it was "my responsibility as the cardholder to specify how much I wanted charged". The shift manager Stephanie was very helpful in ensuring my cards were charged appropriately and addressed the situation with the waitress. 4 stars simply because there clearly needs to be additional training, both in how to perform transactions and how to speak to customers. There's no harm in making a mistake, but professionalism from waitstaff is a bare minimum expectation. Thank you to Stephanie for handling things appropriately."

"Waited over 15 minutes for someone to greet me at the door and be seated. Waited a long time for someone to come to take my order and to be served. Chicken wonton tacos didn't have flavor. Onion rings kinda burnt. I had the whiskey bacon cheese burger, it was big mess piled on a bun. No exciting flavor. Only things that were good was the tall glass of Modelo and the atmosphere. Very disappointed. Wait staff didn't have a positive attitude, weren't thrilled to do their job."