Hampton Inn & Suites San Clemente

"I have stayed at this location probably 20+ times. This past weekend I'd booked 2 rooms. I had to cancel 1 because I got very sick. My friends were able to still go and stay, which the Jacuzzi was out of order. I cancelled my room within the allotted time to cancel. To my surprise, I was still charged $218 for a night I did not stay AND they were sold out- they sold the room I cancelled!!! I spent 3+ hours dealing with them and being told the manager would call me back, which she never did! The receptionist just kept telling me they would not refund me my money. Then, Ruby told me it was the Hilton Honors app's problem. This is not an acceptable way to treat your repeat customer, who was being responsible to cancel when sick, and in the proper time frame! Very sad and disappointed!"

"There was a dirty towel in our bathroom upon arrival. Door in the bathroom wouldn’t lock. The ac did not work. When I called front desk agent she stated” sorry it happens often, we can move you in the morning” I was only there for a night so really disappointing that it was the only solution offered. She directed me to remove batteries from the ac unit wait 30 seconds and put them back in the unit. Guess what it didn’t solve the ac problem, shocker… the ac unit was extremely dusty. Rooms were very outdated. I would not recommend even though it’s close to the beaches STAY AWAY. The manager has yet to call me to resolve my concerns. She was “out for a few days” very convenient."

"The Layout is odd. The front desk girl was nice. She thought she was doing us a favor by putting us on the side by the highway in order to see the sunset. But there was a big palm in front of the window and we couldn’t sit outside due to the constant noise. The hotel could use an update. The rug in the hall has seen better days. Breakfast was functional- seemed small for the size of the hotel. Good place for an overnight."

"I was disappointed. Had pre-paid this months ago and my receipt said parking included. The manager said yes Parking is included but for $18 per night. She was argumentative and no intention of honouring my receipt. She told me it was my responsibility to discuss this with the third party I booked through. She never told me that there was no room service so came back from an outing to mound of rubbish and wet towels of 6 people. No linen left for fold out so had to chase that up and make bed myself. The coffee machine smelt like a moldy rag so we didn’t use it. The fold out bed was like a bowed banana and extremely uncomfortable. Our toilet blocked and needed a plunger late at night. The lady at desk told me she can’t find any plungers and it would have to wait until housekeeping returned to work in the morning. I explained this was not good enough and she needs to do something. Eventually someone turned up to hand over a plunger. At the end of our stay no one ever gave us a receipt, have had charges to my account but no invoice to explain what I’ve been charged for. Overall not impressed. Upside- spa was good and yea and coffee in foyer was handy."

"King suite was a great value very roomy. Very clean bathrooms. Great standard continental breakfast. Pull out couch queen bed was pretty lumpy. Left wallet on counter when checking in and they immediately called to make sure it was returned to me."