PORCELANOSA Walnut Creek California

"I purchased a Noken Smart Shower Column model 100283346 at Porcelanosa Walnut Creek and picked it up at the San Jose warehouse on 2/6/23. Upon picking up the shower column and inspecting it, I noticed that the left water flow handle seemed loose and wobbly compared with floor models set up in the showrooms. However, for the high price of the column, I hoped the movement wasn't cause for concern. I followed up with pictures and video with Noken after my Porcelanosa sales person failed to follow-up with Noken on my behalf (or with me) and Noken in Spain replied to me that the handle movement was normal. Upon installing the column, water was gushing from the handle. Luckily my contractor was able to tighten the cartridge inside. At the direction of my wife (but against my judgement) I also purchased and picked up three NK One toilets model 100245953 on 2/16/23 from the San Jose Porcelanosa warehouse. Upon install, two toilets were observed (and thoroughly tested) to have slow leaks from the bottom rear corners of the toilet bodies, not from the flange/wax ring area or leaking associated with the fill valve connections. Porcelanosa accepted the return of the toilets, which I thank them for, but they would not consider an exchange which indicates they do not have confidence in their Noken products. Noken products look very nice but their manufacturing processes and quality control are in need of review. If you encounter a defective product, expect to expend a lot of time and effort, and many emails and phone calls to prove the defects to get your money back. I appreciate the help of August at the San Jose showroom to assist with the toilet return. I do not appreciate that the salesperson at the Walnut Creek location did not help me with the shower column. I will be avoiding purchasing any more Noken products or other products from Porcelanosa."

"My experience with Kim at Porcelanosa has been beyond exceptional. I have been working with her for the past few months to choose materials for a major remodel of our house. Kim has been an incredible design consultant with a keen eye for detail. She is very patient, prompt in answering questions and open and supportive to discuss design options and ideas. I chose to go with Porcelanosa because of the exceptional customer service provided by Kim to meet our design needs!"

"Wonderful selection, but sterile environment. Maybe 8 employees on staff, yet no attempt to even acknowledge our existence. Odd!"

"I walked in the store on Monday at 2:00 pm. No one was at the showroom except two employees. I went in and no one greeted or acknowledged me. The two employees just stared at their computers and ignored me. Even if they are in the middle of something work related, a polite acknowledgement would have been nice. I browsed around and asked some questions at one lady and she gave me a quick response and was rude. I have plans of remodeling three bathrooms at my house and would like to get some ideas on tiles. But no one seemed interested or eager to talk to me. They probably didn’t want my business. I do NOT recommend this company at all. If you are looking for service, don’t bother coming here. Not worth it! Go somewhere else where they treat and appreciate their customers with top notch service! They are off my list!"

"Kim, at Porcelanosa-Walnut Creek Store- has been wonderful. Very helpful and patient while helping me choose my tile. Had a problems with a few tiles that got damaged during shipment and Kim promptly replaced them. Very satisfied with their service."