Ulta Beauty

"I had an experience with Serena/Serita at the Chanel counter. Your customer service is appreciated and I will be back to explore and learn more."

"Why pay $12 for a fancy pair of tweezers on Amazon that will get delivered free to your door when you could waste time and gas money to come here and pay $29 for them? This store is gross."

"I was purchasing my items today at the Ulta Creekside location when I overhead a non-English speaking customer being swayed into signing up for a store credit card. The customer was not aware of what was being done and rather than the employee bypassing the application & completing the sale. The employee asked for the customer’s ID and began the application anyway. The customer was confused and looking around for help, while other Ulta employees congratulated the cashier who was committing the fraud. Fortunately, my husband was able to translate & advise the customer that she was signing up for a credit card. The customer panicked & immediately denied the application, while my husband helped her to bypass the inquiry questions on the screen. The customer thanked my husband multiple times, while the employees stood there and did not say anything. I’m not sure what the incentive is for these employees who sign up customers for credit cards. Regardless of the incentive, they should always maintain a good level of professionalism and integrity. I do not feel comfortable shopping in an establishment that condones such deceptive, fraudulent behavior. Signing up a customer for a credit card who is unable to read and agree to the terms and conditions is illegal. I’m not sure how many other customers have been impacted by this fraudulent process, but this is theft and these employees should be held accountable."

"Five star customer experience thanks to MARIE! Marie helped my mom pick out the perfect perfume and scheduled a make up appointment for her for an upcoming event. Marie is SO sweet and personable! She had us laughing the whole time we were in there! Best customer service I’ve received! She is very knowledgeable and answered all of our questions. Marie goes above and beyond for her customers!"

"Clean, well laid out store. Convenient location with plenty of parking. Variety of other shops in mall to get most of not all errands done in one stop. I wasn't able to find a couple of items, but that is to be expected during Covid. I didn't care for all the questions at checkout, I just wanted to pay and go, all the questions really slowed down the line unnecessarily."