Audi Monterey Peninsula

"I have dealt with many Audi dealers across the US as I have lived in different places. This is by far the worst one I've experienced. I hate to leave a bad review for anything Audi, but after 2 weeks of being jerked around, I canceled my service appointment and am going elsewhere. I waited 2 weeks for a general quote on the basic maintenance work I wanted. I was told twice it was emailed to me, but never received. Then I call for the third time, ask for a general quote so I know what to expect, they email me a blurry photo with no way to determine the parts list, and a price that is way more then what another dealer quoted me. All with no discussion or explanation. Absolutely terrible service. You can tell the staff don't care and don't have time for you. Another dealer sorted me out with one phone call, gave me pricing, broke down the parts for me, and gave me a service appointment. Just how every other dealer does it. Not this place though."

"I recently purchased my second R8 in the span of three months, as unfortunately, the first one was rear-ended during a LAPD car chase. I was incredibly lucky to have survived the incident as an innocent bystander, thanks to the sturdy build of the R8. You can see the entire footage uploaded to YouTube by different news agencies. I wanted to share my exceptional car buying experience from Audi Monterey with you which surpassed all my expectations and stands out as the best car buying experience I've had thus far. The staff, particularly Katelyn and Scott, were incredibly accommodating and made the process seamless. They had the perfect color combination and a fully loaded Quattro R8, which was quite rare to find in the entire US at that time. I had been working with several other Audi dealerships for a couple of days, but they were all playing games and inflating their prices due to the limited availability of these vehicles. However, Audi Monterey was the only dealership that offered the exact options I wanted at the most competitive price, without any hassle. Katelyn provided me with the necessary numbers in less than two hours, eliminating the need for me to visit the dealership. The following day, one of their staff members picked me up from the airport and drove me to the dealership. Within an hour, we were out of the dealership with my beautiful and stunning Lime Green Spyder R8, and there was no sales pressure typically experienced with finance managers trying to upsell unnecessary items. I owe this smooth process to Scott, the general manager. The optional warranty services offered were reasonably priced, and we gladly opted for them without any pressure. Scott provided all the required information and accessories in a quick and effortless manner. If I had preferred not to drive the vehicle home, I could have completed the entire process confidently and remotely without visiting the dealership. Based on my personal experience, I highly recommend Audi Monterey. They treat you like family, not just a buyer. Thank you to the entire team for making my car purchase so enjoyable and for leaving such a positive first impression. Thank you all once again. While I am thoroughly enjoying my beautiful car, your exceptional service made the entire process much easier."

"This is the best Audi dealership I’ve ever been to! Today I had my Q8 serviced at Audi Monterey Peninsula, and I was extremely satisfied with the phenomenal customer service that was provided by everyone! When I first entered the building, I was greeted by the service writers and all of the staff members treated me so well! I love how the technician sends you detailed videos of your vehicle and explains the service that was provided. This is such an effective way to help keep customers informed every step of the way. The service manager Anthony A was absolutely fantastic! He was friendly, professional, and extremely knowledgeable. He went above and beyond to exceed my expectations on this service today. They even provided me with complimentary shuttle service back home so I wouldn’t have to wait in the lounge area, even though it’s not a bad place to wait since they have some delicious looking fresh pastries and coffee in there! Last but not least, my car was delivered to me washed, detailed and sparkling clean. Thank you Audi Monterey Peninsula, I will definitely be coming back for all of my future car service needs."

"We seemed to buy Audi out of the area every time. This time we found our Audi A8L 55 at Audi of Monterey, 88 miles away. Our salesperson was Ross Mansour, we communicated over the phones, internet, emails, texts. Everything was extremely professional and easy even with our Trade in with just pictures. All we needed to do were to come, inspected the car and signed paperwork. The interest rate was the same as if we went with our CU. A Painless car buying experience. Ross was honest and described everything truthfully, we didn’t have anything to complain about,. Ross was so knowledgeable about this complex car, took his time to explain everything to both of us. Everything was promised, delivered later. It was a nice drive back in the A8L 55. This is what we expect from Audi dealership."

"We live in San Jose and initially wanted to purchase the Audi Q5 from local dealership. But Monterey Audi provides delivery with much more competitive price. Particularly, the sales guy Anthony is very helpful and friendly. He is super patient and very detailed in every step. So we feel safe to just finalize the purchase on the phone. He also worked out a plan flexibly to fit into our financial plan and got us a great car. We are very happy with that!"