Roadrunner Shuttle

"A while back we used them to transport my elderly grandfather. The first few times they were fine. And then we got this lady who was rude and clearly didn't know what she was doing. She wheeled my grandfather into the little bus and apparently didn't lock his wheelchair in place properly. She starts driving and was the worst driver ever. Gunning it, hard turns, breaking hard. On one of her speeding off the line moments, my grandfather fell back in his chair and hit his head in the bus. We were like 1 turn from his appointment so she continued to drive and when we got there then we could help my grandfather. She was no help. So we used a different company that was 100 times better and more caring. We called roadrunner the next day to file a complaint and we talked to one guy who said he'd look into it and that they would call us back once they heard the other side of the story. 2 days past and no calls came. We tried calling them back and it seemed like they ignored our calls. Never got ahold of them and never heard back after that. Clearly they just hire anybody with a license and an ok background. If you're ready this. Used private transport. To this day I still see her driving around town."

"They are the worst! Created an account on-line, requested a quote and 24 hours later had not received (nor ever) received a reply. Calling them was worse! They have some drunken lady answering the phones. After I booked my trip with them Sunday morning for next day Monday morning pick up, I was charged and a confirmation emailed to me. Only to be called less than 12 hours prior to my pick up time to be notified that because my reservation was not made before 48 hours from the pick up time, they could not pick me up., really? Why didn't they tell me that when I was making the reservation? I guess I should be thankful they called to tell me."

"I have been using Roadrunner Shuttle for years and their service has really gone down hill. My last trip with Roadrunner Shuttle resulted in me missing my flight and the company is refusing to pay for the cost of my new flight, even though it was clearly their fault. The shuttle driver picked me up on time and was very courteous and professional. He arrived 1 hour before the time they promised me I would be at the airport, which seemed very appropriate at 5:30am. However, after picking me up in Thousand Oaks, the driver headed to Moorpark then Simi Valley to pick up 3 more parties. We didn't even get on the 118 freeway in Simi Valley until the time I was suppose to be at the airport. The driver explained to me that I was on his route because my original driver arrived to work late. If I had known this when I got in the van I would have cancelled and called an uber. Roadrunner refunded me the cost of my shuttle ride but is refusing to reimburse me for the flight, even though it is clearly a poor dispatch issue on their side. I’m not sure how they stay in business. Based on the increase in negative reviews over the last couple of years I imagine they won’t be in business much longer. Terrible customer service. Do NOT use this service."

"I had ordered an exclusive shuttle service for our family once we arrived at LAX to return home. I did not want the ride share service because I wanted to make sure we were home at a reasonable hour with our 4 year old son. Our flight arrived 20mins early to LAX which was wonderful. After we picked up our luggage I called dispatch to verify that our shuttle was waiting. When I called I was advised that the exclusive shuttle service driver was stuck in traffic and it would be 30 to 35mins until he would arrive. At the time my Husband and I thought that was reasonable, it was a Sunday night at LAX so traffic was pretty busy. It was not ok after 35mins had passed and I had to call the dispatch center again only to find out that the exclusive shuttle driver was apparently still stuck in traffic and it would be another 30+min wait. At this point I was pretty upset. The dispatcher said that there was a rideshare shuttle that could pick up us up in 15mins. After and additional 30 mins past I had to call the dispatch center again...to which they said it would be an additional 15mins until the drive would arrive...waited another 20mins...by this time I was really pissed off. I called again and they said the driver was just pulling up to our location. Not only was I really upset about the whole experience but there was an empty roadrunner shuttle that had passed us 20 mins before the rideshare shuttle showed up. By this point it was 10:30pm our son was really tired and if the exclusive shuttle we ordered would have arrived on time, we could have already been home. Did I mention that we are not the only family that they screwed in this whole experience. There was another couple with their elderly father that this couple also made wait at LAX for an hour and a half. Not to mention that we were the last drop off and we didn't get home until after midnight. To top it off when I emailed the next morning (because it's important to have everything in writing) the Customer Service Manager had the audacity to say that the other family waited longer than we did for service...Yea...we talked to the other family that they screwed over in not providing the exclusive service and they were on the same flight as we were... I did not appreciate the rude tone of the service manager in his email me to. Nor was at all happy that I did not get a full refund of the $156.20 dollars that we paid for a service we didn't received. We only received the difference of the exclusive service vs. ride share shuttle cost even though we were the very last stop of the ride share that we didn't order. I hope that Director of Customer Service reviews this very negative review and how displeased I am as a customer. I will never order Roadrunner again in light of this experience. Please be aware when you book this service that their service is not good and their customer service is questionable."

"My experience with RoadRunner was generally very good. First, let me start with the bad. When you sign up for a reservation, the site says "We will be calling you on MM/DD/YYYY between the hours of 4-7 pm to confirm your pick up time for the next day." That never happened. No big deal. I called them to confirm my pick up time and it was painless. They arrived on my travel day exactly on time, and the driver was very friendly. My return flight was delayed by over an hour. When I got to the airport, they had a driver waiting for me as soon as I stepped outside. Overall, the service was reliable, affordable (less than the price of gas combined with parking), and friendly."