AAA Roseville Galleria Auto Repair Center 1161 Galleria Boulevard, Roseville, CA 95678

"They have been super helpful. Our car broke down on a long trip and the tow truck driver brought us here as it was a safer area than where we broke down. They have gotten right to the job so that we can continue our trip. They got us a lift to hotel where we're staying while the car is being fixed. It's a big job and it's helpful that they got to work on it."

"Misleading Experience at AAA Shop: Inadequate Explanations and Poor Customer Service My recent visit to the local AAA shop for a routine AC checkup and an oil change was marred by a baffling lack of transparency and subpar customer service. The shop's inability to provide clear explanations for the charges left me deeply frustrated and skeptical of their practices. The ordeal began when my wife initially brought our car to the shop and called me during the explanation given by the front desk staff. Over the phone, she relayed a shockingly high quote of $346 for the supposed necessary services, which included an AC checkup and an oil change. I was taken aback by the inflated cost, considering the routine nature of the services. Upon arriving at the shop with my wife to pick up the car, I realized that I was now directly involved in this disheartening situation. The front desk staff insisted that we pay $239.05, and upon reviewing the bill, I was confronted with the following charges: AC Checkup Labor - $239.05 1243YF - $16.44 A/C Dye/Oil - $19.95 The charges for the AC checkup labor, 1243YF, and the A/C dye/oil were presented without any clarity or proper explanation. Despite our repeated attempts to seek clarification, we never received a satisfactory explanation for any of these line items. In fact, the staff's inability or unwillingness to provide adequate explanations for these charges only deepened our frustration. The lack of transparency and clear communication cast a shadow of doubt over the legitimacy of these charges. While we eventually paid the $239.05 bill, our experience at the AAA shop was deeply unsatisfactory. It highlighted a severe deficiency in the shop's customer service and their failure to provide customers with the information needed to make informed decisions about their vehicle maintenance. We strongly caution others to exercise caution when considering this shop for their automotive needs. Transparent and honest communication is paramount in the automotive service industry, and our experience serves as a stark reminder of its importance."

"They honored my warranty, even though they didn't have to. For Context: I had AAA install an new engine 3 years ago on my 94 Toyota pickup. Cost a good chunk of $. They gave me a 2 year or 20K mile (whichever comes first) warranty. Its been 3 years and 7K miles since then (so warranty was expired) and I saw an engine leak. I took it to "Matt" and they checked it out and identified the leak. Even though they saw it was passed warranty, they leveled with me and saw Ive only driven it 7k miles in 3 years. They worked with me and honored the warranty as best they could by only charging me for the parts and covered all the labor. - Matt didnt have to do this, but he did and I greatly appreciate it. This level of courtesy is why I ONLY take my truck to AAA auto centers. Thanks guys."

"Kristian and the crew have taken care of my vehicles for a couple of years now at Roseville Galleria AAA. It doesn't matter who picks up the phone on their end, the team always make sure my concerns are heard and addressed in a timely fashion. The work is always completed to the fullest extent and each time I've driven away from their parking lot a satisfied customer. Thanks for taking good care of your customers. - Sean Conant"

"Excellent service beyond my comprehension. The front staff and the auto repair staff ; MATT and KRISTIAN, were very professional and thorough in their diagnostics. MATT kept me posted on the progress and made sure that I got my truck back before the promised date. Exceptional service. Reasonably priced and quality work. Exceptional guys and thank you very much again."