Toyota Carlsbad

"We had a great experience trading in our old car and leasing a brand new one! Our salesman, Chase, was so helpful, patient, and knowledgeable! He really helped me find the car, price I was looking for. Highly Recommend this dealership, especially working with Chase! Thank you! :)"

"My recent purchase of a 2024 Toyota Prius LE from Toyota Carlsbad on December 13th, 2023, left much to be desired. The initial excitement of acquiring a new vehicle was dampened by the dealership's handling of the entire process. Upon purchase, I discovered that a hefty $2,000 charge for ceramic tint was non-negotiable, a price tag significantly higher than what local tint shops offer. I requested its removal, only to be told that it was a dealer adjustment due to high demand for the vehicle. Despite my disappointment with the absurd tint cost, I proceeded with the purchase, hoping for a positive overall experience. Unfortunately, the quality of the tint installation fell far below acceptable standards. Four out of five windows displayed issues ranging from bubbles and debris trapped under the tint to improper fitting that allowed light to shine through the corners. The lack of attention to detail during the dealership's vehicle inspection, compounded by the poor lighting at the time of pickup, only exacerbated the problem. The subsequent attempt to address this issue with Toyota Carlsbad proved to be an ordeal. I spent hours on the phone with five different individuals, encountering a frustrating runaround because they failed to properly document the vendor responsible for the tint installation. This oversight has now inconvenienced me with the need for a redo. All these complications stem from the dealership's insistence on a $2,000 markup for tint, an unnecessary charge that could have been avoided by either selling the vehicle without tint or ensuring that the included tint was properly installed the first time. To add to the disappointment, I received only one key for the vehicle, with an explanation that obtaining the second fob could take weeks to months due to a chip shortage. This explanation raises questions, as a family member who purchased a Toyota from a different dealership in San Diego County days earlier received two keys with fobs. The inconsistency in the explanations provided is perplexing and adds to my frustration. The overall experience has left me questioning the integrity and customer service of Toyota Carlsbad. Attached are two pictures of how they left my rear doors panels after tinting, for reference of lack of attention to detail."

"Had a great service from both Randy and Marvin. From the minute I got here Randy was thoughtful and helped get a decent financing. Marvin then came into the picture and helped me finishing up things. Traci was awesome as well Overall a 10 out 10 experience"

"My entire car buying experience at Toyota Carlsbad was excellent. Hamid is a great salesman to work with, very helpful, and personable. Hugo from the finance department was also great and made sure I was clear and understood everything throughout the process. I went in with a trade in and was out of the door with a new vehicle in just under 4 hours. If you already have an idea of what you have and what it is that you want, these guys can make the experience a breeze. Thanks Hamid and Hugo, and thanks Toyota Carlsbad!"

"Buying a car has never been a good experience for me…until now. I came here just to look & Jesse Chavez showed me everything I wanted to look at. He gave me realistic numbers & his honest opinion. I never felt rushed or like I was wasting his time since I wasn’t planning on buying anything at that moment. I felt so comfortable with all the info he gave me that I ended up leaving the lot with my new car! I am beyond happy with my purchase & the whole process. The entire team was amazing & made me feel so good about it. Tracey & Dillon were so helpful & welcoming as well! I honestly can’t believe what a great experience this was & I can’t say enough how much I LOVE my car!!!"